Design solutions to drive safe living and quality of life
Job Title : Field Service Engineer
Description : 1.0 PRIMARY FUNCTIONS
To carry out the servicing on time with reference to the maintenance schedule.
To troubleshoot any technical problem arises at site.
To assist account manager to identify any sales opportunity or improvement work for the customer.
To submit quotation to the customer for the improvement work.
To assist the team leader / account manager & team manager to renew the service contract.
To carry out the warranty servicing for the warranty jobs.
Maintain & update in-house technical literatures.
Assist in admin work and cost estimation for the sales opportunity.
Services HVAC Controls, Building Automation, Intelligent Fire Alarm and Security Access System.
Able to work overtime to resolve the problems at site.
Performs all services functions within the time-frame given.
Escalates the outstanding problem to the team leader for solution.
Carry out the assignment given by the team leader.
Maintains long term customer satisfaction and promotes customer delights.
Understands and complies with quality standard in place.
Understands and complies with Honeywell policies, procedures and regulations.
Practises safe working habits and adheres to safety regulations in the workplace.
Degree / Diploma in Electronics, Electrical, Mechanical Engineering or
Intelligent Building Technology.
ITC with 6yrs or NTC with 8yrs experience in Controls related service
SKILLS / KNOWLEDGE
Good knowledge in HVAC, Building Management system, Fire Alarm system,
Security system, and building M&E services.
Good knowledge of troubleshooting techniques.
Good communication skill, both in verbal and written.
Conversant with PC usage and common PC applications.
Basic understanding of Honeywell Product knowledge, and industry standards
Able to work to meet the demands of the organisation for overtime and changes
Able to work with minimum supervision.
Able to work under pressure and adapt to different working environment.
Must be able apply systems knowledge as illustrated by the anticipation of
systems changes and creation of new procedures.
Must have high level of initiative demonstrated by recognising a problem,
resolving it, and reporting it to the supervisors.
Must have interpersonal skills as demonstrated by being able to work as a team
member and being co-operative with other dept. and external.
Exhibits and demonstrates high level of ingenuity in problems resolution.
Believe in customer focus culture, quality of work and continuous improvement
in order to increase number of delighted customer and productivity.
Good interpersonal skills to work with various functional groups and
Able to work independently and takes initiative to resolve issues.
A good team player able to work with a diversity of people.
Well organised and disciplined.
Continued Professional Development
Extensive Travel Required