Field Service Engineer
Honeywell International Inc
Mumbai, IND
19d ago

Design solutions to drive safe living and quality of life

Job Title : Field Service Engineer

Description : 1.0 PRIMARY FUNCTIONS

  • Servicing.
  • To carry out the servicing on time with reference to the maintenance schedule.
  • To troubleshoot any technical problem arises at site.
  • To assist account manager to identify any sales opportunity or improvement work for the customer.
  • To submit quotation to the customer for the improvement work.
  • To assist the team leader / account manager & team manager to renew the service contract.
  • To carry out the warranty servicing for the warranty jobs.
  • General
  • Maintain & update in-house technical literatures.
  • Assist in admin work and cost estimation for the sales opportunity.
  • 2.0 RESPONSIBILITIES

  • Services HVAC Controls, Building Automation, Intelligent Fire Alarm and Security Access System.
  • Able to work overtime to resolve the problems at site.
  • Performs all services functions within the time-frame given.
  • Escalates the outstanding problem to the team leader for solution.
  • Carry out the assignment given by the team leader.
  • Maintains long term customer satisfaction and promotes customer delights.
  • Understands and complies with quality standard in place.
  • Understands and complies with Honeywell policies, procedures and regulations.
  • Practises safe working habits and adheres to safety regulations in the workplace.
  • EDUCATION
  • Degree / Diploma in Electronics, Electrical, Mechanical Engineering or
  • Intelligent Building Technology.

  • EXPERIENCE
  • ITC with 6yrs or NTC with 8yrs experience in Controls related service
  • SKILLS / KNOWLEDGE

  • Good knowledge in HVAC, Building Management system, Fire Alarm system,
  • Security system, and building M&E services.

  • Good knowledge of troubleshooting techniques.
  • Good communication skill, both in verbal and written.
  • Conversant with PC usage and common PC applications.
  • Basic understanding of Honeywell Product knowledge, and industry standards
  • PERSONAL TRAITS

  • Able to work to meet the demands of the organisation for overtime and changes
  • in workload.

  • Able to work with minimum supervision.
  • Able to work under pressure and adapt to different working environment.
  • Must be able apply systems knowledge as illustrated by the anticipation of
  • systems changes and creation of new procedures.

  • Must have high level of initiative demonstrated by recognising a problem,
  • resolving it, and reporting it to the supervisors.

  • Must have interpersonal skills as demonstrated by being able to work as a team
  • member and being co-operative with other dept. and external.

  • Exhibits and demonstrates high level of ingenuity in problems resolution.
  • Believe in customer focus culture, quality of work and continuous improvement
  • in order to increase number of delighted customer and productivity.

  • Good interpersonal skills to work with various functional groups and
  • customers.

  • Able to work independently and takes initiative to resolve issues.
  • A good team player able to work with a diversity of people.
  • Well organised and disciplined.
  • INCLUDES

  • Continued Professional Development
  • Extensive Travel Required
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