The role of the Lead Engineer (LT) is to provide hands on technical support for large and complex problems as well as being a proactive and consultative resource to help customers plan for their future growth and the utilisation of new technologies.
Success in the role requires : A passion for the latest Internet and Hosting technologiesIn depth knowledge of Windows 2003 / 2008 and its application in a web hosting environment A creative approach to problem solving Effective communication skills at all levels, technical through to non-technical directors Commercial and business acumen JOB REQUIREMENTS : Key Accountabilities Act as a consultative resource for customers to assist them in achieving their business objectives Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement Support the Service Account Manager in customer projects Schedule customer maintenances and ensure appropriate quality checks have been completed Respond to support requests and co-ordinate Rackspace / Customer support teams where appropriate Ensure appropriate technical documentation is in place for customer solutionsAttend and participate in monthly / quarterly service review meetingsIdentify opportunities for growth and pass leads to a Business Development Consultant Mentor and assist in the development of other technical staff.
Tenacious problem solver, will own issues until full resolutionExcellent communication skills, both written and verbal with great attention to detailStrong rapport and relationship building skills with both internal departments and external customers A good level of business awareness and commercial acumen Extensive experience working within and supporting a Windows environment MCSE certification highly desirableFamiliarity with AD, IIS, SQL, Mail Systems, Windows Clusters, Networking, Security and Architectural design.
A solid understanding of Networking principlesUnderstanding of IT industry working practices / methodologies ITIL foundation certification desirable but not essentialDue to 24x7x365 operation, must be willing to be available for occasional out of hours work Ability to communicate fluently in English and GermanOpen for fixed US shift About Rackspace Technology We are the multicloud solutions experts.
We combine our expertise with the world’s leading technologies across applications, data and security to deliver end-to-end solutions.
We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future.
Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.
Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal : to be a valued member of a winning team on an inspiring mission.
We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.
We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.
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