New Associate-Query Management
Accenture
Bengaluru, India
5d ago

Job Description

Job Skill : Service Desk Voice Support

Designation : Management Level - 13-New Associate

Job Location : Bengaluru

Qualifications : Any Graduation

Years of Experience : 0-1 years

About Accenture Operations

In today's business environment, growth isn't just about building value-it's fundamental to long-term business survival.

So how do organizations sustain themselves? The key is a new operating model-one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale.

You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology.

Visit us at www.accenture.com

Job Summary

You will be aligned with our Customer Support vertical and help us in managing / resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA's.

The Query Management team is accountable for the Inbound / Outbound calls and e-mail / chat support to resolve customer issue.

The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.

The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.

They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Good to have skills : Quality Assurance,Good communication skills,Time Management,Coaching,Active Listening

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Your primary interaction is within your own team and your direct supervisor.

In this role you will be given detailed instructions on all tasks. The decisions that you make impact your own work and are closely supervised.

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.

Important Notice

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fc.check accenture.com immediately.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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