Looking for Customer Care Manager for a Leading BPO. Requirements Effective communicator, both verbally and written Understanding, empathetic and personable Strong sense of responsibility and accountability Results driven Strong interpersonal skills keen to motivate and effectively educate Organized and detail oriented Expert stress management skills and ability to make important decisions under pressure Exceptional analytical and problem solving skills Exhibits professionalism Pre-Requisites Should be flexible working in rotational shifts Should be open to travel as and when required Comfortable working with 6 days and rotational shifts Experienced working with employee care / employee relations.
Job Description Responsible for handling day to day operational activities. Deciding KPIs / KRAs of team members. Managing Customer Service teams.
Drive customer satisfaction by identifying customer impacting issues, implementing solutions and process improvements to increase customer satisfaction rate and Voice of Customer survey scores.
Drive Employee Satisfaction metric by Conducting Performance reviews, Identifying Training needs and Career progression.
Manage the regulatory and compliance environment within the teams and ensuring periodic reviews are conducted. Managing relationships with support functions to ensure smooth day to day business operations.
Inventory management. Drive process improvements to enhance the operational efficiency of the site. Good Team Handling experience.
Good experience in International Process Other Details Industry BPO / ITES Employement Type PERMANENT Overview Location Indore Job Title Customer Care Manager-Healthcare-Indore Experience 6.
0 yrs - 10.0 yrs CTC INR 5.50 lacs - 9.50 lacs