Sr- Administrator- Messaging
Microland Limited
Bangalore
2d ago
source : Shine

OS Administration

a. Identify errors and isolate the issue (to specific failed unit / service)

b. Perform start up and shut down services by following SOP

c. Isolate issues related user account

Hardware & Networking

a. Check NW performance by logging into task manager / command line

b. Check NIC teaming / pairing status

c. capture network traces

Messaging Application - Server

a. Install patches

b. Troubleshoot issues such as mailflow, NDR, tracking

c. Use executables to generate reports

Skype for Business

a. Install and configure Skype for Busienss clients

b. Troubleshoot and identify errors, analyze Lync / Skype for business logs

c. Assign / remove audio conferencing provider

d. Enable / disable voice mailbox

e. Generate reports from Office 365 dashboard

f. Use topology builder to view configuration and server details

a. Manage users account

b. Convert NSF to PST as per SOP

c. Check Office 365 service health

d. Create incident tickets with Microsoft

e. Check quarantined emails

f. Validate the severity, in discussion with seniors

Backup & Recovery

Troubleshoot if the backup / restore of application database fails under supervision / guidance

Endpoint Security

Basic troubleshooting, issues caused due to endpoint secutity

KPIs

Customer : 1 client appreciation per quarter

Zero escalations in a year

1 Customer facing SIP per year

Process : 100% achievement of response & resolution SLAs

100% compliance to service management processes

Contribution to AIDR reduction as per program goals & objective

Technology : At least one emerging technology training / year

At least one technology certification / year

At least 1 structured automation initiative participation / quarter

a. OS Administration (F)

b. Hardware & Networks (F)

c. Messaging Application - Server (F)

d. Messaging Application - Client (F)

e. Skype for Business (A)

g. Backup & recovery (F)

h. Active Directory User Administration and Management (A)

j. Mobility Servers (F)

k. Collaboration Tools (A)

Behavioural Skills

a. Email Communication, Presentation, Public Speaking (F)

b. Strategic Thinking, Transactions Processing, Planning (A)

c. Analytical Thinking, Scientific Temperament (A)

d. Interpersonal Skills (F), Nurturing Relationships (A)

e. Customer Service Orientation, Business Appreciation (F)

Proficiency Legend : (A) - Aware; (F) - Familiar; (P) - Proficient; (E) - Expert. Graduate in any degree.

I hereby declare and confirm that all the information provided by me as a part of this application is true and correct to the best of my knowledge.

I understand that any information furnished hereby if found untrue or with any mala fide intentions would result in loss of my candidature and further processing of the application.

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