Haptik - Conversation Designer - UX Writing (3-8 yrs) Mumbai (UI & Design)
Haptik
Mumbai, India
10h ago
source : hirist.com

Haptik is one of the world's largest Conversational AI companies, having reached over 100 million devices, and processed over 2 billion conversations till date.

Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of products & tools that can enable any kind of conversational application.

With a 100-member strong team, including some of the finest minds in Design & Product, Haptik is truly poised to lead the Conversational AI revolution.

We are building bots for all sizes of enterprises, big and small - come and join us!

We are a full-stack conversational AI company, from building products to delivering bots for our clients. We are looking for a - Conversation Designer- to bring life to our conversational experiences.

If you- re someone who loves writing and product design and wants to shape the future of Conversational AI, this role is for you.

As a resident wordsmith, you will be working within the Enterprise team to create ideal conversational user :

  • Understand business requirements and craft conversational dialogue flows aimed at solving the end user's problem
  • Champion a user-first approach and conduct thorough client and user research
  • Analytical Thinking : Use data-driven decision making to help define best practices of Conversation Design
  • Ability to synthesize multiple perspectives (Clients, Developers, Program Managers) and create clear and compelling conversational journeys
  • Proactively identify impediments and provide resolutions during the Design and Ideation phases of a project
  • Be the client's advocate and ensure that the solution is aimed at long-term success and exponential ROI
  • Detailed understanding of the underlying technology, platform, and product
  • Keep up with market trends and be a thought leader in the industry
  • Requirements :

  • 4-5 years of relevant experience in professional writing (copywriting or scriptwriting) or equivalent experience in UX design
  • Bachelor's Degree in any field (Design, UX or Writing preferred)
  • Proficiency in spoken and written English along with editing and proof-reading (word choice, grammar, and style) skills
  • Should be able to display critical thinking and logical reasoning skills
  • Should have a creative outlook and a keen eye for detail
  • Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
  • Fluency in other languages apart from English is a bonus
  • Clear understanding of Natural Language Processing is a bonus
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