SevenMentor - Executive - Customer Care (0-2 yrs) Pune (After-Sales / Customer Service)
3d ago
source :

Academic Qualifications : Undergraduate and above in any stream.

Experience : Fresher's can also apply.

Type of Experience : BPO experience will be a plus, fresher are also eligible.

Candidate should be willing to work in US Shifts / UK Shifts.

Candidates below 40 years age are eligible to apply for this job.

Salary - 1.800 to 2.44 lacs + Incentives + Free Transport (30 Kms Range from Company)

Incentives : 0 - 5000 / - Per Month depends on performance + night shift allowance+food coupouns

Periodic Hike Model for Fresher :

Periodic Hike 1 - On completion of 180 Days : Mid Term Appraisal

Periodic Hike 2 - On completion of 360 Days : Annual Appraisal

Roles & Responsibilities :

  • Effectively address customer queries by understanding challenges faced by the customer
  • Ensure you meet set process for addressing customer queries
  • Understand customer expectation clearly through effective probing
  • Document reasons for customer dissatisfaction for all the queries and the challenges faced
  • Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
  • Set high levels of performance standards for the given process / account
  • Ensure you understand expected performance standards and metrics to be achieved for a given process / account
  • Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
  • Follow the learning management process to remain current and updated on required skills and knowledge required for the position
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