Academic Qualifications : Undergraduate and above in any stream.
Experience : Fresher's can also apply.
Type of Experience : BPO experience will be a plus, fresher are also eligible.
Candidate should be willing to work in US Shifts / UK Shifts.
Candidates below 40 years age are eligible to apply for this job.
Salary - 1.800 to 2.44 lacs + Incentives + Free Transport (30 Kms Range from Company)
Incentives : 0 - 5000 / - Per Month depends on performance + night shift allowance+food coupouns
Periodic Hike Model for Fresher :
Periodic Hike 1 - On completion of 180 Days : Mid Term Appraisal
Periodic Hike 2 - On completion of 360 Days : Annual Appraisal
Roles & Responsibilities :
Effectively address customer queries by understanding challenges faced by the customer
Ensure you meet set process for addressing customer queries
Understand customer expectation clearly through effective probing
Document reasons for customer dissatisfaction for all the queries and the challenges faced
Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
Set high levels of performance standards for the given process / account
Ensure you understand expected performance standards and metrics to be achieved for a given process / account
Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
Follow the learning management process to remain current and updated on required skills and knowledge required for the position
ref : updazz.com)