Lead Program manager - Customer Success Services
Citrix Systems
Bangalore, India
3d ago

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device.

Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device : YOU!

Lead Program manager - Customer Success Services

What we're looking for :

You will have to lead and direct multiple projects of medium complexity to ensure that objectives of projects are accomplished within prescribed time, cost, and quality parameters.

You will be responsible for Field Success Services new hire onboarding, continuous learning, coaching, manager enablement, & end-to-end program management, including administration, content curation, maintaining all materials & collateral, aligning with FSS leadership, and outcomes tracking & reporting.

Position Summary -

Leads cross-functional teams and hiring managers through meetings and progress measurement activity which bring distinct, specific projects to completion.

In addition, the Program Manager is responsible for assembling project teams, identifying appropriate resources needed, assigning individual responsibilities, tracking issues, and developing a schedule to ensure timely completion of projects.

The Enablement Program Manager will work closely with key stakeholders and Senior Management to communicate status of specific projects.

This person may also handle operational activities such as preparing reports, scheduling, and overall program management activities.

Roles & Responsibilities

  • Experience with Customer Success Services organizations needs background and extensive knowledge in service delivery for Priority’ level at global scale in IT industry
  • Very strong soft skills and business skills - executive communications, critical situation management, understanding of CRM systems and workflows
  • Experience developing and delivering training in virtual environment preferred instructional design experience, coaching, facilitation, demonstrates an understanding of learning & performance management
  • Leadership presence ability to lead virtual teams, develop and deliver enablement programs, provide progress and status reports to executive leadership, guide junior team members
  • Demonstrates Citrix values & competencies
  • Ability to work effectively with a variety of organization, management levels, cultures, and personalities.
  • Accountability : Ability to handle multiple tasks simultaneously, manage conflicting priorities and to complete assignments under aggressive time constraints independently.
  • Follows up and monitors progress to ensure that things stay on track. Acts with a sense of purpose and sets clear direction for others to follow.

    Effectively deals with performance challenges and setbacks. Works through ambiguity in order to maintain momentum and achieve progress.

  • Excellence Orientation - Shows persistence and tenacity in working towards goals. Is results-oriented, with a strong drive to accomplish objectives and meet high standards.
  • Continuously seeks to enhance the quality and detail of services, products, & processes.

    Qualifications :

  • Bachelor’s Degree in Business Administration, Communications, Instructional Design
  • 5 - 7 years of experience delivering corporate training and onboarding new employees to technical organizations.
  • Project management : leading complex projects across geographically distributed teams. Tracking & driving to timely, high quality completion.
  • Change management : communicating at the C-level, analyze & describe performance & execution gaps, identify mitigating strategies and solutions, gain buy in, successfully implement solutions at each level of management within the organization.
  • Onboarding new employees : demonstrated success onboarding employees to a high-tech organization with job complexity.
  • Professional trainer & facilitator : Proven track record of effectively delivering training using various mediums & methodologies.
  • Ability to coach and develop new trainers.

  • Excellent oral and written communications skills, as well as excellent presentation skills; ability to lead meetings internally and externally and executive briefings and influence decisions.
  • Content development : collaborates with others to create high quality training deliverables, using sound instructional design practices & assessment strategies.
  • Comfortable with using business data & KPIs to track and report outcomes of projects & programs.
  • Ability to understand complex business problems and deliver solutions focused on technological improvements and increasing process efficiency.
  • Proven ability to develop and maintain global virtual relationships.
  • May lead cross-functional or virtual teams with multiple projects and tasks
  • What you’re looking for :

    Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do including how we work.

    If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

    Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

    Functional Area :

    Project Mgmt (Administration)

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