Title : IT Operations Specialist (Oracle Product Management Cloud techno / Functional Support)
Location : Bangalore.
At Itron, we're innovating the way utilities and cities manage energy and water around the world. We help our customers make the most of what they have.
Our technology connects people, devices, and insights to better manage energy and water resources, all around the world.
Itron is the leader in Gartner Magic Quadrant for Meter Data Management for more than Six Years.
Are you looking for a new, interesting and challenging opportunity in a dynamic and changing IT support environment? Itron is looking for Oracle Cloud (SCM / Oracle SCM cloud) and PD module under Product Management and associated modules support Professional to be part of our growing IT center in Bangalore, India.
You will part of our global IT organization and will be joining a global, leading technology, remote support team responsible for resolving complex issues every day for internal customers.
Itron IT provides support for all internal systems and applications issues in Itron. IT Operations team is responsible for providing remote support, including end-user support, business systems (e.
g. Oracle EBS, Salesforce), Collaboration tools and systems, networking and systems management among many other technical services.
The support provided by this team will have a global reach and support all Itron thousands of employees. If you’re interested in a pioneering a challenging position with a great company, Techno-functional Support Professional role at Itron might be for you.
Qualification / Skills Requirements :
Product Information Management knowledge will also be good.
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional / Technical issues of simple, complex and critical service requests.
The focus of this position is to provide Customer Service on functional level and to ultimately drive complete and total resolution of each issue reported by Itron employees and users of Oracle eBusiness suite.
As functional Support Professional, you will perform functional, process related and maintenance activities to include but not limited to the following :
Education : BE, BTech, MCA MBA, MCom or equivalent from recognized University. Other qualifications with adequate experience may be considered.