Sr Manager - Operations Training Manager
Gurugram, India
5d ago


  • Collaborate & work in close coordination with vertical business partners and relevant stakeholders
  • Lead, control & drive project timelines, raise red flags as per milestones and take all actionable to closure in close coordination with stakeholders
  • Be adept at working on high pace projects (regular / ad Hoc) with aggressive timelines & agile methodology
  • Reporting and dashboarding Training KPIs & Co-own the adoption critical metrics for the function
  • Help drive strategic initiatives, programs and key priorities for the region
  • Spearhead training initiatives using contemporary principles and assessment methodology which are aligned with company and customer standards
  • Drive program management and overall accountability for the program execution
  • Drive consistency and Best Practice-sharing of standard Training and Quality practices across domains and LOBs aligned
  • Strengthen knowledge management across LOBs within the vertical
  • Other Training and Quality related deliverables, as assigned
  • Qualifications we seek in you!

    Minimum qualifications / skills

  • Relevant experience in the Insurance domain, business training and project management
  • Experience in handling multiple business partners
  • Experience in leading and implementing innovative projects
  • Analytical bent of mind needed
  • Good Microsoft Excel & PowerPoint making skills
  • Demonstrate problem-solving skills and working under tight timelines; multi-tasking abilities; exception-based management capability
  • Good negotiation, interpersonal, and communication (written and verbal) skills
  • Preferred qualifications / skills

  • Good matrix cross-functional influence skills, teamwork skills, and ability to facilitate change and engage others in the execution of requirements and goals
  • Should have an Agile mindset
  • Relevant operational experience would be an added advantage, with a good sense of on-ground realities & how to optimize processes for rolling out regional programs
  • Proven record of high performance in previous roles
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