Job Description :
This position heads up the India corporate travel program consisting of 8-10 onsite travel consultants, within a strategic global and operationally driven travel program.
Looking for a strong operational manager to drive projects that effectively span the entire company all its staff optimizing both planned and unplanned travel / event programs.
This is a fast-paced, timeline-driven and highly-demanding role that requires an accomplished operational leader with excellent communication skills, a high drive of motivation, ability to identify efficiencies and attention to detail;
A strong drive to implement best practices critical to global travel operations will be necessary. Candidates who are fast-
learners that can absorb information quickly, adjust to Cvent's current corporate travel processes, policies, evaluate industry best practices and to elevate the team into a strategic highly accountable travel operations unit.
Position Duties :
Managing the India corporate travel team while overseeing the general operations of an onsite team of 8-10 members
Collaborate with key stakeholders globally to provide transparency on spend, travel patterns, and key travel metrics across all travel categories through the review and creation of meaningful reporting
Working closely with the U.S. Corporate Travel Manager to contribute on the execution and development of operational travel enhancements to the program
Holding regular team meetings and other duties as required to ensure the team is up to date on best practices, internal changes, management decisions that directly impact the team, etc.
Monitoring team performance levels and ensuring resources are effectively utilized to meet priorities
Regular communication & training with different departments relating to their role in business travel management
General understanding of visa processing practices for India based employees
The general knowledge base of group travel logistics (air, lodging, transportation) and / or understanding of the meetings and events industry
Should be able to manage, innovate, and elevate functional operations
Reporting and Strategic Thinking Management
Identify savings opportunities and service enhancements, initiate process improvements and deployment of benchmarking-
generated best practices.
Benchmark, analyze, monitor, and report on travel expenditures and compliance.
Provide monthly and quarterly reports for corporate travel expenditures against outlined corporate travel metrics to business units
Travel Policy and Procedures Management
Working closely with the U.S. Corporate Travel Manager to periodically review of policy, processes & implement improvements
Monitoring 100% compliance of staff travel against corporate travel policies through Concur Travel
Liaison between Cvent, TMC's & Other External Supplier Relationships to build a strong working relationship
Candidate Requirements :
Must have 10-13 years of Relevant professional experience who understands the Global nuances of Travel function.
Must have knowledge & understanding of visa processing for Indian citizens and international travel procedures, specifically U.
S. based travel guidelines
Strong attention to detail and ability to decipher complex travel and expense reports
Strategic thinker; Proven ability to anticipate and resolve complicated issues and ability to generalize reporting data through analysis and logical thought process
Proven project management skills (multi-faceted & complex projects) with ability to handle multiple tasks and deliver results on time
Excellent communication skills : Experience working across multiple levels (including executive level), functions and regions;
Should be able to clearly communicate complex information in a simple manner
Has cultural awareness & sensitivity : Ability to flex style to suit differing cultural norms and experience of leading a culturally diverse team
Extensive and proven collaborative and leadership experience
Great people management skills, a positive attitude with out of the box thinking and a focus on customer service