Manager - Brand Servicing - Loyalty Campaign (2-5 yrs) Mumbai (Marketing & Public Relations)
Megma Services
Mumbai, India
3d ago
source : iimjobs.com

Leading Global MNC Requires Mgr ( Brand Communication & Client service)- Loyalty campaign-Andheri( East)

  • One of our client a Leading Global MNC operating in over 40 countries and it is the world's largest set up in CRM / Loyalty / Direct Marketing &
  • Channel Marketing Programme. The client is a world leader in the Loyalty program, Employee benefit, & REWARD Mgt Business.

    It is a Global MNC Headquatered in France with with operations in India, UK, US, Middle east & other european countries across the globe.

    We are looking for MGR - ( Brand Communication & Client Service ) for Delhi office at Andheri( EAST)

    The JOB DESCRIPTION is as follows -

    1) CLIENT - Global MNC

    2) POSITION - Mgr - (Brand Communication & Client Service) - Loyalty Campaign

    3) JOB LOCATION - ANDHERI(EAST)

    4) 5 Days week (corporate day shift)

    5) Experience - 2- 5 years in Client service / Account Mgt / Brand Communication

    Job Role Vision :

  • To manage loyalty programme & CRM marketing / reward programme & sustain and grow the business from existing clients by delivering exceptional client service.
  • To achieve this through relationship building, & regular planning
  • Proactive thinking and client competition mapping
  • Prepare proposals and presentations for the clients to help project their product in the right direction.
  • Facilitate new customer acquisition prepare concept, present & execute
  • Product Sales Analysis & Revenue Maximization.
  • Advice the clients on various Customer Loyalty and retention program .
  • Process Definition & Business Plan.
  • Relationship building with National & international brand in order to get them on board for extensive co-branding activities.
  • Mapping the markets for the client, region specific marketing campaign.
  • KRA's :

  • Managing Good client relations
  • Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.
  • Managing Loyalty / CRM programmes
  • Manage multiple program horizons e.g. Customer / Channel / Employee.
  • Meeting Revenue targets
  • Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.
  • Analyze and values add to existing projects being executed
  • Data analysis & Interpretation
  • Coordinate project execution with operations & internal teams.
  • Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.
  • Preparing and supervising the production of soft and hard POPs
  • Maintaining and updating reports on the excel sheets
  • Preparing final reports and submitting to the clients
  • Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client
  • Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding
  • Resolving any issues faced at the time of recce or deployment
  • Making and submitting the closure report of the projects
  • Key Attributes Required :

  • Strong perseverance
  • Good working knowledge of MS office. / Excel
  • Competencies

    A Graduate / Post Graduate with 2 - 4 years working experience in client servicing, operations, account administration above Including power point, word, and excel

  • Ability to work on MS tools with proficiency
  • Client Servicing operations management
  • Excellent interpersonal and communication skills Diligent, self-motivated, flexible and responsible
  • Domain Knowledge

  • Outstanding team player and problem solver with good analytical ability
  • Detail-minded, careful, sensitive to numbers and result driven
  • If the position interests you kindly Share your cv at or contact Puneesh- 7011354635

    ref : updazz.com)

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form