Leading Global MNC Requires Mgr ( Brand Communication & Client service)- Loyalty campaign-Andheri( East)
One of our client a Leading Global MNC operating in over 40 countries and it is the world's largest set up in CRM / Loyalty / Direct Marketing &
Channel Marketing Programme. The client is a world leader in the Loyalty program, Employee benefit, & REWARD Mgt Business.
It is a Global MNC Headquatered in France with with operations in India, UK, US, Middle east & other european countries across the globe.
We are looking for MGR - ( Brand Communication & Client Service ) for Delhi office at Andheri( EAST)
The JOB DESCRIPTION is as follows -
1) CLIENT - Global MNC
2) POSITION - Mgr - (Brand Communication & Client Service) - Loyalty Campaign
3) JOB LOCATION - ANDHERI(EAST)
4) 5 Days week (corporate day shift)
5) Experience - 2- 5 years in Client service / Account Mgt / Brand Communication
Job Role Vision :
To manage loyalty programme & CRM marketing / reward programme & sustain and grow the business from existing clients by delivering exceptional client service.
To achieve this through relationship building, & regular planning
Proactive thinking and client competition mapping
Prepare proposals and presentations for the clients to help project their product in the right direction.
Facilitate new customer acquisition prepare concept, present & execute
Product Sales Analysis & Revenue Maximization.
Advice the clients on various Customer Loyalty and retention program .
Process Definition & Business Plan.
Relationship building with National & international brand in order to get them on board for extensive co-branding activities.
Mapping the markets for the client, region specific marketing campaign.
Managing Good client relations
Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.
Managing Loyalty / CRM programmes
Manage multiple program horizons e.g. Customer / Channel / Employee.
Meeting Revenue targets
Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.
Analyze and values add to existing projects being executed
Data analysis & Interpretation
Coordinate project execution with operations & internal teams.
Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.
Preparing and supervising the production of soft and hard POPs
Maintaining and updating reports on the excel sheets
Preparing final reports and submitting to the clients
Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client
Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding
Resolving any issues faced at the time of recce or deployment
Making and submitting the closure report of the projects
Key Attributes Required :
Good working knowledge of MS office. / Excel
A Graduate / Post Graduate with 2 - 4 years working experience in client servicing, operations, account administration above Including power point, word, and excel
Ability to work on MS tools with proficiency
Client Servicing operations management
Excellent interpersonal and communication skills Diligent, self-motivated, flexible and responsible
Outstanding team player and problem solver with good analytical ability
Detail-minded, careful, sensitive to numbers and result driven
If the position interests you kindly Share your cv at or contact Puneesh- 7011354635
ref : updazz.com)