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Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Key Responsibilities : 1 - Taking ownership of customer issues reported and seeing problems through to resolution2 - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Technical Experience : 1-installation and configuration of various applications2-Installation and configuration of Operating system with various methods like WDS,GHOST,Bootable PD etc3-Engineer ensure proper logging of all issues4-Document technical knowledge in the knowledge database5-Should possess the ability to learn and work on changing and emerging technologies certification in new technologies like Azure, AWS etc added advantage6-keep track of users system issues until they are resolved by adhering to SLA
Professional Attributes : 1 - Good technical skills and a strong basis in current technology2 - Good Communication Skill both written and verbal3 - Should be a Tech-Savviness4 - Flexible to work in all shift and under pressure situations5 - Good Analytical skill
Educational Qualification : Diploma / BE in computer technologyShould be completed 15 years full time education
Additional Information : Should have experience on ground work rather than supporting remotely to customer
15 years of full time education