Microsoft Windows Desktop Management Application Tech Support Practitioner
Accenture
Pune, India
1d ago

Job Description

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  • Project Role : Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 12
  • Must Have Skills : Microsoft Windows Desktop Management
  • Good To Have Skills : Customer Service Technology Support
  • Job Requirements :
  • Key Responsibilities : 1 - Taking ownership of customer issues reported and seeing problems through to resolution2 - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

    Technical Experience : 1-installation and configuration of various applications2-Installation and configuration of Operating system with various methods like WDS,GHOST,Bootable PD etc3-Engineer ensure proper logging of all issues4-Document technical knowledge in the knowledge database5-Should possess the ability to learn and work on changing and emerging technologies certification in new technologies like Azure, AWS etc added advantage6-keep track of users system issues until they are resolved by adhering to SLA

    Professional Attributes : 1 - Good technical skills and a strong basis in current technology2 - Good Communication Skill both written and verbal3 - Should be a Tech-Savviness4 - Flexible to work in all shift and under pressure situations5 - Good Analytical skill

    Educational Qualification : Diploma / BE in computer technologyShould be completed 15 years full time education

    Additional Information : Should have experience on ground work rather than supporting remotely to customer

    Qualifications

    15 years of full time education

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