Specialist, IT Application Management
Bangalore, India
8h ago
  • Bachelor's Degree in Computer Science, MIS or related field.
  • Possess 1-2 years’ experience in applications support and / or development.
  • Deep technical and functional knowledge of the Salesforce.com / Force.com platform
  • 2+ years’ experience in developing and / or supporting Salesforce enabled business solutions advanced administration, configuration and customization including workflows, approval processes, formulas, custom reports, field & record security
  • 1+ years’ experience automating complex business processes using advanced Salesforce configuration and Apex / Visual Force / Lightning / Components coding (batches, triggers, controllers, code test coverage, custom presentation), click-to-code solutions (Process Builder, Visual Workflow)
  • Understand the capabilities of Salesforce sandboxes and tools and procedures available to move data, code and configurations between environments
  • Experienced in current and emerging technology and standards such as Oracle SQL&PL / SQL, SQL Server, Unix, Windows, Shell scripting, Remote Desktop, Web Services, HTML, XML, SOAP, REST APIs and SaaS applications
  • SQL skills, relational database knowledge and skills
  • Experience with Integration, Data Loader, Jitter bite is a plus
  • Salesforce Certified Administrator (201) and other Salesforce certifications is a plus
  • For SALES Cloud application support : Experience in supporting Accounts, Lead Management, Opportunity Management
  • For SERVICE Cloud application support : Experience in supporting Case Management, Knowledge Base, Live Agent and Communities
  • Experience with ServiceNow or other ticket management application, and knowledge of ITIL processes.
  • IT Infrastructure knowledge.
  • Experience in monitoring tools, analyzing logs, and remediating alerts.
  • Good analytical, problem solving, negotiation and organizational skills.
  • Strong interpersonal skills, very good command of English and excellent communications are mandatory.
  • Strong team player with ability to work in a team and as individual contributor.
  • Able to work with minimum supervision.
  • Conduct gap analysis and write / maintain functional and technical procedures for new or modified processes.
  • Successful track record and demonstrated experience in a leadership role in a highly diverse, global organization.
  • Conflict management and resolution skills. India shift hours, shift allocation will be as per roaster and it can be one among two shifts Morning Shift 7 : 00 AM to 4 : 00 PM IST Evening Shift 10 : 30 PM IST to 9 : 30 AM IST
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