System Support Engineer
CustomerXPs
Bangalore, Karnataka, IN
1h ago
source : Instahyre

We are seeking sharp, energetic Systems Support Engineers to help us keep pace with our global expansion. You'll be core member of a specialist team that is passionate about rendering support to our flagship real-

time product. You bring your skills, experience and passion and we will give you the springboard for your ambitions.

Responsibilities :

  • Render exceptional first-tier phone / email support for efficient resolution of technology and functional problems across all products.
  • Take ownership of user problems and be proactive when dealing with user issues.
  • Follow established set of processes while handling support requests.
  • Report any issue that may significantly impact the business.
  • Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Ensure all calls are logged in the ticketing logging system & every activity is updated.
  • Ensure users and management are notified during downtimes with complete information.
  • Identify and learn more about the software and hardware used / supported by the organisation.
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
  • Prepare accurate and timely reports.
  • Requirements :

  • Experience in Customer Support with an enterprise software organisation.
  • Experience with Linux or UNIX administration (Clustering, High Availability, Load Balancing, etc.).
  • Hands-on experience in managing web servers (Apache, Tomcat, JBoss).
  • Elementary database (SQL Server, MySQL, Oracle) operational knowledge.
  • Proficient with Scripting or other programming languages.
  • Hands-on experience on ticketing tools (Jira / Freshdesk).
  • Readiness to work shifts and / or be on call and / or put in extra hours for task closure.
  • Excellent verbal, written, presentation and interpersonal communication skills.
  • Fast learner who can pick up new technologies.
  • Capable of working with a cross-functional team to solve business and technical problems.
  • Ability to make complex technical matters easy-to-comprehend for non-technical persons.
  • Highly driven individual with an execution focus and a strong sense of urgency.
  • High level of enthusiasm about helping and serving clients, strong customer and solution-oriented personality.
  • Ability and willingness to travel, if required.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Should be flexible with rotational Shifts.
  • Exposure at client sites is desirable.
  • Experience in Financial Service industry or Banking applications is desirable.
  • Bachelor's degree or equivalent combination of education and experience.
  • Apply
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