Senior Trainer – Airport (Hospitality)
Centum Learning
4d ago

Job Description

  • Responsible for executing the operational requirements of the Customer Service Academy in the development and delivery of the content
  • Research, develop, and deliver behavioral program competitive training, in-person or via webinars, as required
  • Must have a minimum of 5 years of prior training experience
  • Manage all aspects of the training environment, including reporting requirements
  • Identify improvements to the training curriculum and provide recommendations to CLL and client leadership
  • Proactively identify knowledge gaps and operational policies
  • Represent the training organization in meetings and interactions with both Operations and client points of contact
  • Support team in managing stakeholder relationships at individual assets to constantly improve based on feedback
  • Deliver Classroom and Virtual instructor-led sessions to Asset teams
  • Work closely with the instructional design team to help build, enhance and update course content based on feedback and expertise
  • Review materials in regards to content and facilitation and evaluations received
  • Conduct periodic audits / assessments and report feedback
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