Job Description :
Remediate all local IT Process at VTSC Pune sites to be in line with Visteon IT Standard process / best practice.
Administer and monitor daily, weekly and monthly computer operating systems.
Prepare reports and ensure optimal performance and maintain records of service level agreements for customers.
Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.
Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts.
Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
Administer all spheres of planning, provide security and backup for recovering systems.
Determine availability of systems and IT network application process.
Design and maintain all IT processes according operation policies through Visteon standardization.
Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.
Participate and manage all communication IS technical direction and initiatives.
Monitor all communication for each customer to assess operations within timeframe.
Administer and provide upgrade to systems and escalate issues.
Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
Analyze all continuous up gradation process through various proactive self-initiated projects and ensure efficiency.
Continue to integrate the teams
Required Competencies :
Strong technical IT Infra knowledge
Knowledge of ITIL and ERP(QAD) application and Networks
Good Behavior and customer relationship skills
Required Personal Attributes :
Strong problem solving skill
Excellent interpersonal skills
Executive communication skills
Key Leadership Standards :
Take responsibility and Communicate
Understand the Business
Take Action, Teach and Learn
Enthusiastic : Shows intense and eager enjoyment and interest
Leader : Inspires teammates to follow them
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Functional Expert : Considered a thought leader on a subject
8 to 12 years
Licenses & Certifications