IT Operations Supervisor
Visteon Corporation
Pune, MH, IND
6d ago

Job Description :

  • Remediate all local IT Process at VTSC Pune sites to be in line with Visteon IT Standard process / best practice.
  • Administer and monitor daily, weekly and monthly computer operating systems.
  • Prepare reports and ensure optimal performance and maintain records of service level agreements for customers.
  • Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.
  • Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts.
  • Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
  • Administer all spheres of planning, provide security and backup for recovering systems.
  • Determine availability of systems and IT network application process.
  • Design and maintain all IT processes according operation policies through Visteon standardization.
  • Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.
  • Participate and manage all communication IS technical direction and initiatives.
  • Monitor all communication for each customer to assess operations within timeframe.
  • Administer and provide upgrade to systems and escalate issues.
  • Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
  • Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
  • Analyze all continuous up gradation process through various proactive self-initiated projects and ensure efficiency.
  • Continue to integrate the teams
  • Required Competencies :

  • Strong technical IT Infra knowledge
  • Knowledge of ITIL and ERP(QAD) application and Networks
  • Good Behavior and customer relationship skills
  • Required Personal Attributes :

  • Strong problem solving skill
  • Excellent interpersonal skills
  • Executive communication skills
  • Key Leadership Standards :

  • Take responsibility and Communicate
  • Understand the Business
  • Take Action, Teach and Learn
  • Demonstrate Integrity
  • Preferred

    Enthusiastic : Shows intense and eager enjoyment and interest

    Leader : Inspires teammates to follow them

    Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

    Dedicated : Devoted to a task or purpose with loyalty or integrity

    Functional Expert : Considered a thought leader on a subject

    8 to 12 years

    Licenses & Certifications

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