Sales force Architect
Trane Technologies
Bangalore IBC Knowledge Park, Bangalore, Karnataka, India
6d ago

At Trane Technologies® we Challenge Possible. Our brands including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind.

We boldly challenge what’s possible for a sustainable world.

Be a part of our mission! Do you want to directly contribute to an organization committed to reduce its customer carbon footprint by 1 Gigaton of Carbon Dioxide by 2030?

As a world leader in creating comfortable, sustainable and efficient environments, it’s our responsibility to put the planet first.

For us at Trane Technologies, sustainability is not just how we do business it is our business. Sustainability is at the center of our strategy and influences how we make every decision.

We are currently hiring a Salesforce Architect to join our Enterprise Applications team. This is an exciting opportunity that will allow someone to the opportunity to work with multiple regions around the world to design and implement a single business solution / system utilizing a newly adopted Salesforce CRM application.

The Solution Architect position is responsible for solution design and governance of the Customer relationship management (CRM) Salesforce global business processes.

This role will provide functional & technical inputs and leadership support to the Salesforce implementations & Center of Excellence (COE) teams to solve complex CRM business requirements.

Such requirements will span across the entire customer lifecycle, including marketing, sales, digital commerce, and customer service interaction areas.

The Solution Architect is recognized as the subject matter expert and assists in planning future phases of Salesforce deployments and strategic business initiatives.

This role is responsible for ensuring that business & technical process flows, configurations and functional specification documentations are maintained per the standard work.

Responsibilities :

  • Provide strategy and vision to Enterprise Sales Excellence and Enterprise Salesforce Automation (SFA) Center of Excellence (COE) teams for solution design, configuration, and development standards, including best practices with technology
  • Provide thought leadership to monitor, track, and review delivery of solutions to ensure adherence to standards and best practices
  • Assist the Salesforce implementation and COE (Support) teams with business process re-engineering and solution development to complex business requirements by utilizing the best business practices supported by the Salesforce application
  • Collaborate with business functions and other IT teams to define, plan, model, govern, and implement Salesforce capabilities
  • Ensure end-to-end solution integrity, including integration of back-office Oracle ERP & legacy systems and 3rd party software
  • Provide technical guidance and mentor the development teams on application development and integrations with Salesforce
  • Proactively communicate risks associated with solution design integrity to key stakeholders
  • Ensure ownership and accountability to effectively resolve gaps systemically to completion
  • Lead and support initiatives to minimize support cost and accelerate delivery of value-added functionality leveraging the platform
  • Drive the adoption of standard work processes, standard application functionality and data standards
  • Vet all Change Requests with the Salesforce COE and Implementations teams before and during Change Review Board sessions
  • Work proactively to remove technical debt and security vulnerabilities
  • Facilitate key stakeholders’ alignment and engagement for the program, holding stakeholders accountable for delivering against their commitments
  • Assess new tools and software, perform POCs, and offer recommendations to optimize the enterprise Salesforce landscape
  • Qualifications :

  • 10+ years of software development and deployment experience
  • 3+ years working in Salesforce development
  • Salesforce platform experience; well versed in configuration, customization, and integration
  • Salesforce Certified Architect desired
  • Experience with Service Cloud, Customer Service & Customer Case management, Omnichannel Service Channels, and Salesforce Field Service
  • Implementation experience with B2B and B2C Salesforce technology
  • Knowledge of integration best practices and implementation experience with MuleSoft or Oracle Platforms, and Computer Telephony Integration (CTI) with Salesforce
  • Working experience of Salesforce Mobile app
  • Experience with ancillary application, agile, monitoring, log analytical and security tools (Jira, Splunk, GitHub, Flosum, Selenium, Shield)
  • Completion of at least two SFDC deployments in the role of techno-functional architect
  • Experience working with large scale enterprise, matrix organization with Front / Back Office
  • Demonstrated ability to clearly articulate how business functionality can be mapped to SFDC out of the box and potential places for customization
  • Ability to evaluate and recommend app exchange products vs. customization and best practices as part of the COE
  • Bachelor’s degree in Computer Science or related technical field
  • Travel up to 35% in the future may be required
  • We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives.

    We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.

    We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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