Helpdesk Senior Manager
NTT DATA Services
Noida, UP, IN
4d ago

Overview

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition.

By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a Senior Service Desk- Manager to join our team in Bangalore & Noida.

Technical Experience :

Must have 8 -10 solid years of Service Desk experience, 2 plus years in managing delivery for service desk.

Sound Industry Domain Knowledge

Strong Communication & Presentation skills

People Management skills

Stakeholder management.

Budget / Cost pyramid management

Transition management

Project management

Exceptional listening abilities and detail oriented

Demonstrates the ability to multi-task.

Ability to work in heterogeneous environment

Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc.

Key Responsibilities :

Responsible for SLA’s & KPI’s

Responsible for customer / stakeholder relationship management.

Analyze the problem with the team and counterparts and suggest a solution

Responsible for Service Improvement plans and Continuous improvement plans.

Responsible for Cost Savings and Productivity Improvement initiatives

Participate in business / people related projects

Demonstrates exceptional organizational skills.

Demonstrates ability and success working in a team environment.

Exhibits passion and alignment with our vision, values & operating principles.

Provide cross functional support

Managing 24x7 Operations

Responsible for the performance of the teams, team leads

Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member

Responsible for upskilling / cross skilling team members

People attrition management.

Additional Qualification : - ITIL foundation certified - 6 sigma certifications Project Management certified - Client management skills

Educational Qualification : Degree from a reputed educational institution

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