Client Service Account Manager - Payments, Analyst
JPMorgan Chase and Co
Mumbai, Maharashtra, India
3d ago

Job Description

  • Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs
  • A proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet.
  • Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
  • Visit Clients regularly and identify opportunities to improve efficiency and product adoption.
  • Conduct regular Service review meetings and address complex inquiries and concerns from clients
  • Support various transformation initiatives to enrich client experience
  • Manage KPIs, Metrics and other Country Business Objectives
  • Education / Prof essional Qualifications & Skillsets :

  • Understanding of Global Cash Management products
  • Post Graduate degree holder with minimum 6 to 8 years of banking experience with minimum of 3 years in customer service or Sales / Relationship Management role
  • Experience to manage Financial Institution clients required
  • Understanding of various aspects in clearing and remittance products
  • Good Inter-personal and relationship management skills
  • Ability to work independently and achieve desired results, eye for detail.
  • Ability to partner with multiple internal teams
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