Client Service Account Manager - Payments, Analyst

JPMorgan Chase and Co

Mumbai, Maharashtra, India

3d ago

Job Description

Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs

A proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet.

Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams

Visit Clients regularly and identify opportunities to improve efficiency and product adoption.

Conduct regular Service review meetings and address complex inquiries and concerns from clients

Support various transformation initiatives to enrich client experience

Manage KPIs, Metrics and other Country Business Objectives

Education / Prof essional Qualifications & Skillsets :

Understanding of Global Cash Management products

Post Graduate degree holder with minimum 6 to 8 years of banking experience with minimum of 3 years in customer service or Sales / Relationship Management role

Experience to manage Financial Institution clients required

Understanding of various aspects in clearing and remittance products

Good Inter-personal and relationship management skills

Ability to work independently and achieve desired results, eye for detail.

Ability to partner with multiple internal teams

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