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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
American Express is seeking an experienced professional to join the Global Merchant & Network Technology Services (GMNTS) team as a Service Delivery Analyst II (JC 029941).
The team responsibilities include supporting authorization transaction connections and more than 250 unique functions globally.
Additional team responsibilities include identification, balancing and mitigation of problematic files, maintenance of system tables for 10+ systems, creating tables to facilitate the financial routing and system flow of new AMEX products and financial partners while ensuring compliance policies, protocols and PRSA management are adhered to.
The GMNTS team is the First Point Of Contact for Merchants, Finance, Third Party Processors (TPPs) and Global Network Services (GNS) Partners and acts as an interface between Internal / External technical support teams having to do with Authorizations and File Transfer.
Responsibilities (may include but are not limited to) :
S., Canada, Latin America, EMEA and JAPA.
This position will actively support the department Control Role inclusive of SOX testing and compliance, PRSA and Loss Event reporting.
Preferred degree in Computer Science, Network, Finance or related field
The successful candidate must have strong organizational skills, the ability to prioritize urgent tasks, demonstrated attention to detail, and the ability to thrive in a dynamic environment under minimal supervision within the framework of a team.
The successful candidate is expected to take the lead in resolving BAU processing requirements. To accomplish this, the candidate must have demonstrated proficiency in the major systems and processes we support : Transaction Authorizations, IMS, TSO, CAS, ServiceNow, Control M, ARCHER, SFT, JCL and UNITECH.
The candidate needs strong people relationship skills and the ability to influence without authority.
The candidate must have demonstrated analytical skills, troubleshooting, and the ability to quickly grasp process / data / accounting / transaction flows and understand downstream effects.
The candidate will be a resource for incident solutioning and will be effective in providing root cause analysis to support the reduction of repetitive incident creation.
Strong oral and written communications skills are required Bilingual Spanish a plus.
Solid PC skills required.
Excellent soft skills including : Listening, Self-Control, Positivity, Assertiveness, Conflict Resolution, Empathy, Depersonalization & Taking Responsibility
A good general knowledge of management accounting and reporting principles is preferred.
Experience with business processes or operations around authorizations, submissions & file transfers
Basic knowledge of information technology application platforms and networking
Preferred previous call center, help / service desk experience and able to demonstrate professional and courteous communication skills
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations