Customer Service Manager
Mumbai, INDIA
5d ago
source : TimesJobs

Job Responsibilities Co-ordination with the sales team to deliver product demo pre-& post sales on customer location. Co-ordinating with the Installation team to ensure that the product is installed as per customers requirements on site.

Setting up product inside customers IT infrastructure. Managing service calls of customers. Ensuring complete satisfaction to service calls via remote troubleshooting or on-site visit for software support, or arranging technician visit in case of part failures.

Giving routine product & customers feedback to concerned teams. Training new members of the team on products & related information.

Creating and sharing SOPs for customer use cases and service issues. Job Requirements It is very important that the CSM is Job experience at least 2 years.

BE or equivalent degree with excellent knowledge of technical and of computer hardware / software systems Soft communication skills for managing customers Excellent analytical and problem-solving skills An ability to work to tight deadlines and within constraints Good prioritisation skills and be flexible enough to make & adapt plans Flexibility to travel across your region for customer visits.

Experience with knowledge of Smart device and TV Ensure customer satisfaction through coordination with back end support functions viz.

customer service, billing and other functions. handle and resolve customer complaints Proficiency in English and Hindi Language Hands-on experience with monitoring, network diagnostic and network analytics tools Deep understanding of networking protocols Installation & configuration firewall, routers, switches, controllers, wireless access points, DNS, DHCP, VLAN & VPN Job Location Mumbai Experience (Years) 0.6 - 2 Years

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