Customer Success Manager
Utah, US 
3d ago

About delivers the category-leading Online Reputation Management platform for large, multi-location enterprises.

We help companies monitor and improve online ratings and reputation, and optimize the customer experience.

Job Description

  • We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
  • Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
  • The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
  • We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
  • Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
  • Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration.
  • People who emphasize perseverance and hustle over quick wins and luck.

    Job Summary :

    Do you have a passion for customer success and driving real value for some of the world’s biggest brands? Do you like working with high quality professionals in the areas of operations, product, engineering, design and marketing?

    Do you possess the sense of urgency and drive to serve clients in a rapidly growing enterprise software space? is looking for a proven Customer Success Manager with these skills.

    Your responsibilities would be to manage a portfolio of clients, from implementation and on-boarding, through day-to-day maintenance, upsell and renewal, for the industry leader in the online reputation management space.

    Responsibilities :

    Managing all aspects of client success from initial onboarding, training, upsell and ultimately renewal.

    Interfacing with customers and advising on best strategies for a successful online reputation management program.

    Working closely with engineering and product on customer product implementation and feature requests.

    Providing world-class customer service, through organization, urgency and strategy.

    Collaborating effectively with sales, product and peers to maximize the customer experience.

    Be a positive contributor to the team in order to maximize 's short and long term revenue targets.

    Additional duties as assigned.

    Qualifications :

    3+ years of customer facing experience, SaaS a plus.

    Knowledge of social media platforms and review sites.

    Knowledge of is a plus.

    Highly organized, self-driven and eager to provide a superior customer service experience.

    Excellent written, verbal and presentation skills.

    Ability to work well under pressure.

    Solid Analytical, problem-solving, and organization skills with a strong attention to detail .

    Desire to excel and grow within the organization.

    Bachelor’s preferred.

    More on Reputation :

    The majority of consumers 90% say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.

    Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better.

    Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to :

  • Monitor, request and respond to online reviews
  • Improve star ratings and search result rankings
  • Audit and maintain business listings and location directories across the web
  • Manage social media engagement and advertising
  • Make operational changes to improve customer experience
  • Maximize customer retention and revenue
  • Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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