Microsoft 365 SW/Application Tech Support Practitioner
Accenture
Pune, India
3d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 11
  • Work Experience : 2.5-4 years
  • Work Location : Pune
  • Must Have Skills : Microsoft Office365
  • Good To Have Skills : Microsoft Exchange
  • Job Requirements :
  • Key Responsibilities : Responsible for service administration and account maintenanceManage customer Office365 environment at L2 level Should know of different licenses in Office 365 and different type of admin groups Address client connectivity, client software, and mobility installation issues Address service availability issues within the customers organizational span of control Manage services using supplier and the client implemented ITIL processes and practices Operate and provide the day-to-day support

    Technical Experience : Interact with Microsoft Vendor for critical and escalation issues for permanent resolutions Maintain health of monitoring tools and reports data interactions / integrations Execute and follow up any and all issues arising from operational checks, tasks and monitors Tier II support Participate in technical projects through design, build, test and deploy phases Exchange Online related to exchange administration Day to day outlook / owa troubleshooting

    Professional Attributes : SharePoint Online related activity at root level - no AO Creation of sites and granting permission Lync online enable disable lync functionality , dial in conferencing issues Knowledge on Yammer and One Drive Knowledge on Migration issues, Dir Sync will be an advantage Create documents for fu

    Educational Qualification : BE or Equivalent

    Additional Information : NA

    Qualifications

    15 years of full time education

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