Manager
Cognizant
Chennai, Tamil Nadu, India
3d ago

Qualification :

MBA with Under Graduate in any Commerce, Engg, Finance

  • Responsibility : Requirements Management • Review the requirements to understand the key outcomes expected by the client.
  • • Gather and Collate the functional requirement and get it validated from Lead Analyst.
  • • Provide technical guidance to the team to identify and review process capabilities.
  • • Analyze gaps / trade offs based on current system / industry practices and clarify the requirements by working with BU teams.
  • Planning • Develop long term plans for the BU with respect to it’s operational processes.
  • • End to end solution design capacity planning for new BPM implementations.
  • • Plan and facilitate discussion calls on specific functional areas with the respective teams Account Managers and Client Partners.
  • • Assist in Forecasting for a time period of minimum two quarters time frame.
  • Reporting & Analysis • Draw forecast trends and patterns by account & provide tangible plan / actions.
  • • Ensure that internal portals are maintained and up to date.
  • • Provide data on specific functional areas to senior team members during engagements.
  • • Report and aid in the analysis of the quarterly monthly and weekly performance for the BU.
  • • Preparation of monthly quarterly annual forecast reports.
  • • Preparation of Financial and workforce dashboards for leadership.
  • • Assist Lead Analyst in identifying and detecting risk areas.
  • • Analyze gaps based on current system / industry practices.
  • Process Improvement • Understand operational nuances and explore new avenues to save cost and bring process efficiency.
  • • Perform checks on understandability visibility supportability acceptability reliability robustness maintainability and rapidity of existing and upcoming processes.
  • • Designing / gather inputs for Six Sigma and lean methods that can contribute towards continuous improvement efforts.
  • • Build a change management plan of driving change.
  • • Contribute in creating and managing operational and governance requirement for key control activities to ensure compliance.
  • Knowledge Management • Contribute towards updating the Knowledge Assets.
  • conduct Knowledge transfer sessions.
  • • Maintain the business rule repository create process standards document Best Practice maintain Process Knowledge (internal and external resources) and feed in to the organization's Process Maturity Lifecycle.
  • • Identify opportunities to create reusable frameworks and reuse existing components and best practices.
  • Thought Leadership / Evangelization • Evangelize BPM processes within the BU.
  • • Create GTM collaterals.
  • • Participate in different forums to showcase BPM capabilities and insights under the guidance of Lead Analyst.
  • • Participate in different forums to showcase BPM capabilities and insights under the guidance of senior team members.
  • Team Building • Conduct trainings / webinars to share expertise.
  • mentor new entrants into the BPM career paths as well as Analysts who show inclination towards different functional areas.
  • • Gain industry standard certifications on process improvement and optimization.
  • • Collaborate within and across teams around experience and knowledge sharing.
  • People Management • Engage with team.
  • resolve / conflict management within team.
  • conduct internal trainings for developers within team.
  • • Define the teams goals.
  • set performance expectations.
  • conduct appraisals.
  • set stretch targets and track performance against the same periodically.
  • • Identify groom reward and develop high performers.
  • create training plans for team.
  • MS Excel
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