Associate Manager
Standard Chartered Bank
Chennai, India, Asia
2d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Job Purpose

  • The purpose of RP is to assist Country Process Owners (CPOs) and Global Process Owner (GPOs) to effectively manage operational risk within the first line of defence.
  • The members must ensure that the sampling tests are conducted in accordance with Risk Management Framework, Group Operational Risk Policies and Procedures.

  • To ensure error free work with no operating losses
  • Emphasis to Identify, assess, monitor, escalate and report operational risks from respective business scope to both business line managers and Unit Head in a timely manner.
  • Ensure Individual Productivity targets are met / surpassed
  • Processes

  • Quality Assurance : To make sure the quality assurance of operational risk controls across all processes in the corresponding business area.
  • Competency and Effectiveness : To be fully competent in control measure skills and methodology in conducting sample testing, quality checking, and monitoring;
  • to be effective in identifying control process gaps, timely escalation of identified issues or risks, and any effective actions to mitigate within the accepted timeframe.

  • Ensure 1st Line risk ownership : To assist business heads or managers truly own all risks in their business areas.
  • Independence toward control management : To conduct independent and effective sample testing, monitoring, and investigation on all related processes with control measures in order to provide feedback to the Business head / Unit Head / and control functions in timely manner.
  • Monitoring and escalation : To be responsible for monitoring all processes in the corresponding area and escalate any issues and risks to the Line Manager / Unit Head on timely manner.
  • Investigation, logging and monitoring of Ops Risk issues, events including development and implementation of action plans.
  • Accurate Updating of Control Sheets / master sheets.
  • Ensure staff performance is monitored on a continuous basis and feedback provided at regular intervals.
  • Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
  • Ensure proper training (OJT) is given to team members whenever required.
  • Ensure backup staff is identified and trained.
  • Ensure proper hand over is adhered
  • Responsible for the implementation and executions of the KCI / KRI / CST process, sampling and testing the population of controls to ensure compliance with the agreed standards
  • Responsible for ensuring the timely identification, assessment, mitigation, reporting and escalation of all identified exceptions
  • To ensure exceptions arising out of KCI / KRI CST checks are immediately rectified and preventive action put in place to prevent recurrence.
  • To actively participate in BCP / DR and any other UAT / UVT.
  • Perform independent reviews of Risk / Loss items if required.
  • Provide Group with any common trends of issues identified and add value by identifying any gaps.
  • Assist in the identification of the business / regulatory risks and the implementation of appropriate controls to mitigate those risks if applicable
  • Risk Management

  • Compliance with all relevant Group Policies & Procedures
  • Compliance with Group Operational Risk procedures
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Representatives in Group and In-country Risk and Control team, Business Functions, Front line staff, Operational Risk and Compliance team.
  • Other Responsibilities

  • Actively participate in automation initiatives including A3.
  • Ensure that knowledge on Systems and procedures is updated by keeping track of periodical circulars and other instructions issued
  • Participate in test on knowledge and procedures, departmental quizzes, and Group / Companywide Initiatives / Trainings including role certification.
  • Ensure proper maintenance of the work station and the environment of the workplace.
  • Ensure adherence of Clean Desk Policy
  • Ensure timely completion of all E Learning Courses.
  • Our Ideal Candidate

  • Preferably Commerce Graduate / Post Graduate.
  • Experience in operational risk management and Possess in-depth knowledge and problem-solving skills to function well in an Operations Risk Role.
  • Ability to work in a matrix organisation, leveraging resources across the organisation to complete deliverables
  • Basic Understanding of Banking and Operational risk management experience ranging from 5-15 years
  • Advanced Product & process knowledge (knowledge in terms of customers, products and transactions)
  • Core Risk awareness
  • Banking operations experience (, Client Service, CDD, payments, trade, markets or other) and service oriented attitude.
  • Good Oral & Written communication.
  • Full understanding on Bank’s RMF, ORMF and skills in managing operational risk.
  • Sound judgement and courage to perform a risk and control role and maintain effective working relationship in the first line of defence
  • Fully competent in sample testing methodology, conducting quality check and assuring operational risk being properly managed in the first line.
  • For Documentation (In addition to above)

  • Core awareness of corporate / commercial banking documentation process
  • Knowledge of various constitutional clients and corporate structure.
  • Knowledge of various products including M&A, Corporate Credit Products especially Trade, Lending, Financial Markets etc.,
  • Established working relationships with clients and relationship managers / frontline staff especially on documentation and process flows
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