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Job CategoryProducts and Technology Job Details Staff / Senior Program Manager, Research Operations The Salesforce Research & Insights Operations & Program Management team is currently seeking a Staff / Senior Program Manager, Research Operations to join our fast-growing team.
As a Staff / Senior Program Manager, Research Operations you'll partner with researchers across multiple product areas to strategize and execute recruiting for research projects.
You'll be an integral part of the research process, driving recruiting strategy and ensuring quality participants are found.
You'll foster relationships with our customers and empower them to participate in the research program to impact future generations of Salesforce products and customer experience.
To be successful in this role, you will need to adapt easily to changes in requirements and are able to switch directions quickly.
You are self-driven and can prioritize when faced with multiple projects, but know when to ask for help. You are a master of communication, both written and verbal.
Ultimately, you are a professional team player with a positive attitude and approachable even when you are managing several projects.
The ideal candidate will be flexible, detail-oriented, and have excellent interpersonal skills. Your impact : Develop recruiting strategies and execute against them Build relationships with our partners in Product Management, Sales, Marketing teams to establish new participant sourcing channels and onboard into Research & Insights Identify and source participants who are a fit for research activities Provide participant scheduling and coordination support for researchers Manage and provide support for the customer-facing events and programs Act as a trusted advisor and provide solutions to support research efforts Hold Research Operations new hire and new process training sessions, and office hours Build partnerships with cross-functional teams (Legal, Privacy and Security, Procurement, Finance, IT, etc.
to help scale the operations of the Research & Insights organization Manage vendors to purchase products and services for end-to-end research, participant sourcing, research tools / software, incentives, and more.
Develop and leverage repeatable tools, templates, process documentation, and communication plans for various programs and efforts Contribute to develop and uphold research safety and data management protocols in partnership with Legal, Privacy, and Security Comfortable working in the face of ambiguity, and able to solve immediate needs in balance with the long-term vision and competing priorities What you’ll bring to the team : BA or equivalent experience of at least 3- 5 years in a customer-facing role, research / UX operations, or project management capacity Excellent communication skills you can quickly establish an easy rapport with a wide variety of people through both speaking and writing Advanced relationship-building skills that can promote collaboration with other teams from Legal, Privacy & Security, Procurement, Marketing, Community Operations, etc.
Experience concurrently coordinating multiple fast-moving projects of varying levels of complexity and follow-through The operational mindset that drives efficiency across the team while maximizing their overall impact Creative, analytical, and methodical in approach to problem-solving - able to identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying and recommending the best path forward Bonus experience : working with research, analytics, or technical environments and geographically distributed teams Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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