Datastage Developer - Production Support (3-6 yrs) Pune (DevOps)
Shenzyn
Pune
5d ago
source : hirist.com

This role is for female profiles only for one of the GLOBAL INVESTMENT BANKS IN PUNE.

PRINCIPAL RESPONSIBILITIES :

  • Lead a Production Support Team
  • Responsible for incoming incident tracking and queue management

  • Constantly monitors the work item (INC / CHG / REQ / PRB / VMT) queues and identifies whether the ticket has been acknowledged and assessed for the priority
  • Engage with the requester to understand more details. Changes priority as needed.
  • Follow the escalation process as per the priority and resolution SLA including escalation to Management or Dev / L3
  • Keep track of Incident status and work with team to resolution
  • Candidate will be responsible to manage L1 / L2 / L3 Support, Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported applications.
  • Candidate should be able to help team members during troubleshooting (review / analyze and resolution) of production issues.
  • Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirements.
  • Develop and maintain a professional relationship with all stakeholders within IT and Business teams and provide support.
  • Coordinate with various teams including offshore support staff and raise support tickets for all issues, analyze root cause and assist in efficient resolution of all production processes.
  • Candidate will be responsible to attend on-call after office hours including weekends to support High and Critical production issues.
  • Develop understanding of company's systems and products utilizing reference materials and support procedures.
  • Present IT in a professional manner, exhibit customer service values in line with A Approach.
  • Adherence to corporate standards at all times.
  • Qualifications :

  • Excellent written and verbal communication skills
  • Domain knowledge of Asset Management, Trade Lifecycle and Reference Data
  • The ideal candidate can explain technical issues in layman's terms and translate business needs to technology teams and back.
  • Experience in incident management, understanding of ticket workflows and use of escalation.
  • Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents.
  • Works closely with other technology teams such as Development, Infrastructure and vended software support teams.
  • Individuals who embrace AGILE principles and practices
  • Experience in SCRUM and KANBAN framework
  • Experience in XP and DevOps technical practices
  • AWA Codepipeline, Azure DevOps Codepipeline
  • Extensive Knowledge of BMC Control-M and IBM Datastage Tools
  • Extensive Knowledge of SQL and PL / SQL
  • Extensive Knowledge of Unix / Linux Commands and scripting
  • Knowledge of Finastra SUMMIT product suites
  • Knowledge of TPG Product (The Portfolio Genius) a plus
  • Knowledge of QRM Product (Quantitative Risk Management) a plus
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