We re a V1 startup that leverages advanced machine learning and forecasting techniques to solve supply-demand matching problems across various workforce planning teams (e.
g. Consumer Customer Service, AWS, Prime Now etc) and Amazon AWS Customers. This is a strategic initiative for the company with strong buy-in from top management.
Our group offers a creative and fast-paced work environment where you ll invent, build, and launch scalable solutions that directly impact Amazon customers as well as AWS customers.
Amazons Worldwide Capacity Planning (WWCP) product is changing the way how planners predict, optimize and schedule the work force requirements.
Work Force Optimization Platform is designed to keep listening for planning inputs like units forecast, projected sales and fulfillment plan from finance, Ops and Supply chain teams respectively.
It then automatically forecasts the contacts, creates the headcount plans, agent schedules, calculates the GAP in supply Vs demand and suggests the best options available for the planners - all this with no human intervention.
This helps planners take strategic and tactical decisions in minutes than weeks as it is today. The network will also be monitored in real time and System will take decisions to fix the issues automatically.
Human intervention in the entire process is minimal.
The Capacity Planning Tech Team, part of CS Tech, has an immediate opening for a Senior Product Manager. CS Tech Product Managers work closely with engineering teams, UX research, design, and program management in an agile environment to deliver your products to market.
You will explore emerging technologies, their impact on Customer Support, and advocate their adoption where it benefits our customers.
You will define creative, high-quality roadmaps based on Customer Support Technology strategy and vision. You will develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each new product.
These products will support Amazon s growing business and raise the bar on world-class customer service.
Why you will love it : You will work directly with managers and engineers across the company to build next-generation customer support products.
You will have a direct impact on our bottom line and the ability to deliver improvements for our customers and associates.
You will be part of a growing, fast paced, and fun team. You will have ownership for the implementation of your work., 5+ years of product management experience in technology focused business.
Bachelor s degree in Information Systems, Computer Science, Engineering, Operations Research, Mathematics or other analytical disciplines.
An independent problem solver who can make high quality judgments and decisions quickly with excellent organization skills to work across functions on tight deadlines.
Organized, self-starter and a quick learner. Experience dealing with results, metrics and data management and desire to create and build new processes.
Excellent written, verbal, listening, communicating, and negotiating skills coupled with ability to comfortably and confidently present to all levels within the enterprise is required.
Have a strong track record of achieving the balance between innovation and strong customer and quality focus. An MBA and / or a degree in Computer Science (or the equivalent), or professional work experience as a software engineer is a huge plus.
Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments.
Proficient with web services, online technologies and user interface design.
Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners.
Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions (SQL strongly preferred).
History of developing business strategy in conjunction with senior leadership.