Senior Application Support Engineer
Thomson Reuters
Bangalore, India
14d ago

Job Description

We are seeking to recruit a Senior Application Support Engineer to support our Infrastructure, production data and applications.

This position is based out of Bangalore, supporting Global locations in the UK, Americas and Asia. This Position will involve managing various critical Thomson Reuters Applications running on Windows and Unix Platform.

The Team manage a diverse range of services which reside on predominantly Windows and UNIX servers. The team manages both pre production and production environments.

The role involves close liaison with application development, networks, security, management systems, storage and database teams.

This is an Application support role with more of a specialist role working in a 24 x 7 Shift and should maintain high technical troubleshooting skills as well as play an important role in problem resolution.

  • The Selected Senior Application support Candidate would be responsible for the below activities in a 24x7 Shift schedule format
  • Manage production environments.
  • Major work would be on handling Thomson Reuters application installations and troubleshoot application issues on Windows based systems.
  • Application patching, applying product specific application fixes on Assembly and Production systems.
  • End to End application / product testing.
  • Maintain strong links with 1st Level groups as well as Development groups.
  • Maintain relationships with integrators to ensure operational requirements are met.
  • Management of change required to support product enhancement and growth.
  • Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures.
  • Co-ordination and liaison with operational, product, and development groups in support of projects for business continuity or service enhancements.
  • To follow defined project, implementation and support processes.
  • To follow departmental change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to Service Level Agreements is ensured.
  • To follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.
  • On-call responsibilities is required for this Role
  • Perform related duties as assigned or requested.
  • Perform the Incident root cause analysis.
  • Liaison with application development, networks, security, management systems, storage and database teams for resolving respective issues.
  • Determine and correctly resolve server related issues and incidents in a timely manner
  • Have the ability to run with projects / issues solo as well as work in a team environment
  • Required Skills :

    Mininmum 5 to 8 years experience on Windows based Operating systems.

    Minimum 2 years experience with various software applications

    Windows Administration and Troubleshooting.

    ITIL based release management processes.

    Experience with IIS Web Applications - 2 years

    Good experience on .Net based Applications.

    Experience on scripting.

    Knowledge on any software programming language.

    Knowledge on Database

    Knowledge of different 'Wintel' and Solaris hardware configurations.

    Working knowledge of some scripting language (Shell, Perl, Python).

    Working knowledge of SQL language.

    General knowledge of XML language.

    Good analytical skills (root cause analysis and create solutions to resolve incidents).

    Good verbal and written communication skills.

    Have a strong desire to identify ways for improving processes and documentation.

    Have working knowledge of AWS

    Have skills on CI / CD

    At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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