Job Description (Posting).
Member of L3 Network Incident Management Team which operates 24X7 with good communication skills
Performing Installation, Setup / Configuration, troubleshooting, Tuning, diagnostics and maintenance of Networking and Security Equipment as a part of L2 Team
Would have to coordinate with the other Teams / OEMS / carriers to resolve network related issues
Would be Using ticketing system to track and to document troubleshooting steps performed to resolve the issue
Flexible in timings to sync up with the Onsite client, to attend trainings and Sync up meetings
Working on ITIL Process and Team Player
Understanding of WAN technologies; ATM, Frame Relay, knowledge of T1 / E1, DS3 / E3, OC3, STM1, STM4
Should be an expert using Cisco Nexus
Excellent Knowledge of L2 / L3 switching and routing
Good knowledge of L1 copper and fiber cabling
Excellent knowledge of OSPF, BGP, HSRP, IGRP, EIGRP protocols
Good knowledge of MPLS, Multicast and QoS
Good knowledge of Wireless LAN technologies
Experience on Switches & Routers- Nexus 7010, Nexus 5020, Nexus 2148T, Catalyst 6509E, Cisco 6500 router
Experience on Fabric Interconnect -UCS 6140XP Fabric Interconnect
Experience on Fabric Extenders- UCS 2104XP Fabric Extenders
Experience on Firewall F5 Big IP, CISCO ASA 5500, CISCO FWSM , PIX rule sets and objects
Experience on VPN - CISCO ASA 5500 SSL VPN, CISCO ASA 5500 IPSEC VPN , Sonicwall (Aventail) SSL VPN App
Firewall Checkpoint, Cisco FWSM
Excellent Communication skills
Ability to adapt to new organizational structures
Ability to read and understand Engineering Network Design documentation
Ability to produce detailed and high quality Engineering documents
Able to work autonomously
3-4 years of relevant experience in Network Incident Management as L3 & 4-6 years of experience in Networking
VPN-IPSEC, SSL, Site to Site, Remote Access
IDS / IPS-McAfee Intrushield, Cisco IPS
Bluecoats, internet mcAfee gateways
Good exposure on CISCO Firewalls PIX & ASA.
Required : CCNP, CCSP, ITIL
1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.
To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews / participation in hiring drives (6.
To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
EIS-Network Data-Network Data