Project Specialist - Content Management
5d ago
  • Ensure on time secure delivery, management, upload, tagging and reporting of all digital assets and content ordered and approved for distribution through the major content management systems (DAM -Digital Asset Management & MedVox system) by collaborating with colleagues from the medical, marketing, compliance, IT and local affiliates as well external agencies, photo studios and other creative sources such as stock libraries.
  • Content management specialist ensures receipt of Content Manifest including content Approval documentation

  • Ensure that content is received properly with all added supporting information key words, focus areas, categories, hotspots as well as other data that should be available within the Content Manifest)
  • Responsible for quality control and technical viability of assets to be uploaded
  • Ensure that the tagging and metadata of content is consistent and appropriately applied to all assets
  • Responsible to upload the content in alignment with instruction provided within the Content Manifest
  • Fulfil user requests for access to download source content and qualify usage as appropriate
  • Develop relationships with agencies to ensure the timely provision of content to the DAM
  • Partner closely with Medical Teams to ensure the most up to date and efficient search capabilities are being applied and used in the most competent way.
  • Analyze metadata, subtypes, search fields, and security policies, and identify inefficiencies and consider new solutions to ensure the DAM and Medvox are being utilized at their highest potential.

  • Create, update, and distribute all necessary digital asset guidelines to ensure that all current processes are followed and kept relevant.
  • Responsible for testing the content within Pitcher platform on performance, content format and on interactive elements (hotspots, links, etc)
  • Receive QC approval and then distribute content to appropriate user group
  • Generate platform audit reports on users and content using (Pitcher Reporting and DAM applications)
  • Generate / publish pre-defined reports as well as ad-hoc analysis reports using Pitcher InsightÒ and DAM Applications that help Medical / Commercial teams to make decisions on more effective content usage
  • Mentor and train incoming rotating contract digital asset specialists, and creates / updates all training guidelines and materials as needed
  • Collaboration

  • Global & Local Medical function
  • Medical agencies
  • Commercial Excellence
  • Medvox Core team
  • ITS team
  • MedHub scientific communication team
  • People

  • Maintain effective relationships with stakeholders
  • Liaise and coordinate with colleagues in Medical function to receive content for MedVox and DAM distribution.
  • Co-ordinating and performing QC activities to ensure quality check validation
  • Performance

  • Manage receipt of Content Manifest including content Approval documentation.
  • Perform initial QC on content to test rendering, performance and interactive elements (hotspots, links, etc)
  • Perform trouble shooting content-related technical issues
  • Distribute content to appropriate QC user group
  • Distribute content to appropriate user group
  • Generate / publish platform reports using Pitcher InsightÒ (pre-define and or ad-hoc analysis reports, audit reports on users / content)
  • Enhance content structure and digital asset management learnings
  • Process

  • Follow detailed guidelines (for example checking hotspots which have links to pdf review of the content for spot assessment, format, expiration date, tagging, validating MMRC#).
  • Good understanding about MedVox, DAM and Pitcher application
  • Effective understanding on content structure
  • Secure adherence to QC process to maintain quality requirements
  • Knowledge, Skills & Competencies / Language

  • Technical knowledge of content management tools (Pitcher, DAM, Veeva CLM, Kadridge or other CLM too optional)
  • Knowledge and experience with PowerPoint, Adobe PDF and Photoshop
  • Excellent planning, design, communication, project management and documentation skills
  • Excellent management of customer expectations, listening, negotiating, and multi-tasking skills.
  • Strong interpersonal skills and experience working in a global context
  • Strong project management abilities; capable of prioritizing and handling multiple projects simultaneously
  • Ability to take initiative, follow through, and meet deadlines as necessary
  • Qualifications

  • Bachelor’s or master’s degree in information systems, computer science, communications, web / graphic design or related field
  • 2+ years relevant work experience with solid understanding of principles, standards, and best practices of web content management / Digital Asset Management preferably in a pharmaceutical or healthcare space
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