Senior Process Executive-Data
Cognizant
Kolkata, West Bengal, India
2d ago

Qualification :

Graduate / Post Graduate / Doctorate degree in life sciences / Pharmacy / Medical sciences / Registered Nurse

Responsibility :

Business / Customer :

  • Minimal Customer interaction under guidance.
  • Understands Domain Process / sub process, functions, terminologies (such as SOP, QC checklists).
  • For PV / Complaints Management Individuals in this role perform data entry of data received from Source documents into the respective Clinical / Safety database While peroforming this activity the associate is responsible for meeting turnaround times and accuracy.
  • These associates are usually used to handle more critical / senitive transactions.
  • CODING : same as PE)

    same as PE)

  • Perform coding activities on the assigned project with timelines and efficiency.
  • Import uncoded terms in database and export coded medical terms from coding platform.
  • Query Management.
  • Create New Term Request and prioritize.
  • Perform Dictionary upversioning activity as and when required.
  • CDM :

  • Performs Migrations / Set up / Close out activities apart from Study Conduct activities under supervision and quality checks from Team Lead.
  • May do the Peer QC of the TJDA activities.
  • Generates all study related reports, status updates, and carries out all study related email conversation and communication with internal stakeholders and Client.
  • Project / Process :

  • Attempts Complex problems (procedures / processes) and refers to Supervisor / Line Manager in rare cases.
  • Handle first level processing of transactions.
  • Adhere to quality requirements, achieve targets / volumes in given TAT(Turn around time).
  • Proactively identify issues.
  • Contribute to process improvement initiatives.
  • Identify and report process changes.
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.
  • Knowledge Management :

  • Update Process documentation as appropriate for the process under guidance.
  • Participate in knowledge transfer.
  • People / Team Management :

  • Adhere to org hygiene and compliance needs in terms of.
  • a Personal Utilization & Time sheet submission.
  • b Personal and new hire Assimilation.
  • c Attendance.
  • d Team Initiatives.
  • Collate team performance metrics.
  • Manage break schedule / transport logistics for the team in the absence of his / her supervisor.
  • Must Have Skills

  • Customer Service
  • COTS Products(LS Mfg&SC)
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