Technical Analyst
Client Services – Client Support
6d ago

About us We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.

Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

  • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
  • Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
  • With 10,000 employees and offices in more than 40 cities around the globe, ION is a rapidly expanding and dynamic group.At ION, we offer careers that provide many opportunities : To invent.

    To design. To collaborate. To build. To transform businesses and empower people around the world to do more, faster and better than before.

    Imagine what you can do and experience. This is where you can do your best work.Learn more at Your Role : Responsibilities :

  • The Service Delivery team (formerly FRC Operations team) is responsible for providing operations support to the hosted customers.
  • The responsibilities entail performing daily checks, monitoring the services and ensuring they are up, interacting with data center, networks, and operating system teams to resolve issues, and so on.
  • Working with the FRC Operations team requires building up in-depth understanding of how hosted environments are set up, including (but not limited to) networks, Linux, automation suites, and cloud services such as AWS.
  • The team operates in a global environment providing 24X7 support.
  • The Service Delivery team requires people with excellent problem solving skills, who understand hosted and managed services world and can work in a continuous delivery environment.
  • Our team a new and needs more resources with appropriate skills so that we can achieve steady state. Required Skills, Experience & Qualification :
  • B. Tech. Computer Science / Master of Computer Applications (MCA) with up to 3 years' experience
  • Good understanding of computer operating systems (Windows / Linux / Unix) and SQL / databases
  • Strong analytical, reasoning, problem solving and decision making skills
  • Excellent written and spoken English
  • Passion to learn new technologies Desirable
  • Knowledge / experience of Unix shell / tcl scripting
  • Knowledge / experience on any test automation tool, e.g. TestComplete
  • Understanding / experience of financial markets, e.g. fixed-income, derivatives / swaps
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