Software Support Engineer
Pune, MH, IN
1d ago

In one sentence

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

What will your job look like?

  • You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product / solution performs within optimal design specifications.
  • You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
  • You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
  • You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
  • You will communicate with internal / external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.
  • All you need is...

    Bachelor’s degree in Science / IT / Computers or equivalents

  • Knowledge in Java, Shell script, SQL
  • Experience 2-4 years
  • Fluent English (written and spoken)
  • Able to manage Severity 1 Prod Issues
  • Able to mentor and lead the team members technically & application functionality wise
  • Experience in Microservices, Cloud (Kubernetes, OpenShift, AWS, Azure) and NoSQL DB (Couchbase or other) Advantage
  • Prior work experience in Amdocs C1 / MEC application - Advantage
  • Why you will love this job :

  • You will gain valuable experience and wide knowledge of Software integrative systems.
  • You will be exposed to advanced market technologies.
  • You will work with multiple channels and diverse areas of expertise.
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