Meet Our Team :
Customer Service-Horizontal team is responsible for designing and implementing features on top of Pega Platform while building consumer grade Customer Service application features that can be smoothly uptaken by our internal customers CS-
Verticals; and external customers alike. This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility.
Some of the recent achievements include building out the entire GDPR (Euro regulation) feature for CS products, building out the new customer acquisition flow and enhancing search for text based channels.
High emphasis is given to architechture and designs while also enhacing application maturity.
Picture Yourself at Pega :
Pega is a CRM cloud company and Customer Service is one of the best selling products in the CRM area. Per Gartner and Forrester reports, we have been consistently rated very strong in our product offerings and strategy.
Pega Customer Service has significantly evolved in the recent areas and caters to some of the most complex to simple use cases that Organizations expect for their CRM operations.
Team Zenith is one of the core teams of Customer Service enabling these capabilities for the product while working very closely with Product Management, Platform development teams building consumer grade application features and maintaining the highest quality for the product.
What You’ll Do at Pega :
The Technical Lead is responsible for leading the team while also becoming the technical POC for core components of Customer Service product.
Who You Are :
This person will be working with product management to translate the requirements into application features, helping own up the technical and architectural design of solutions, defining the quality and gating criteria of features while taking complete responsibility of the deliverables from the team.
Work closely with the team members in mentoring them, helping with technology issues, resolving dependencies and motivating them to excel.
What You’ve Accomplished :
Additional Preferred Qualifications :
Pega Offers You :