Sustain - Platform Escalation Engineer
When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Platform Escalation Engineer.
At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.
We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.
Your role brings that principle to life.
TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.
As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute?
We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future?
We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team.
Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.
What you’ll be doing : will configure, monitor, and maintain key Platform infrastructure systems in support of the overall organization.
This position will be part of the Platform Engineering team within the IT Infrastructure Engineering department. This position will report to the Platform Engineering Supervisor.
Participate in on-call support rotation and expected to be available during mission critical situations.
Create and maintain SOPs (standard operating procedures). Handoff SOPs and provide KT for Operations staff.
Adhere to standardization guidelines and as-built specifications in support of the IT infrastructure.
Follow Change Management procedures for all production level changes within the enterprise environment.
Perform Root Cause Analysis (RCA).
Monitor and maintain the storage, virtualization, and backup infrastructure systems.
Receive and act on system alerts.
Receive and act on escalations from Tier 0 / 1 Operations support team.
Function as mentor to Operations team.
Perform system implementation tasks as defined by Core Engineering team.
Function as liaison between Engineering and Operations teams.
Maintain infrastructure systems update cadence (firmware, patching, etc.)
Preference to candidates with certifications in any of the following enterprise systems : VMware, VMware Horizon, Commvault, Cisco UCS, NetApp.
4-5 years’ experience in IT, demonstrating an increasing level of responsibility and technological acumen.
2-3 years’ experience with VMware virtual server infrastructure administration and support in mid to large sized enterprise environments.
2-3 years administering an enterprise-level data backup system such as Commvault Simpana.
Prior experience with any of the following preferred :
Strong analytic and research skills.
Strong interpersonal skills and willingness to operate in a team oriented environment.
Strong understanding of Microsoft-based technologies, including Windows Server, Active Directory, SQL Server, etc.
TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment.
Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.