Senior Developer, Salesforce Service Cloud
Cornerstone OnDemand
Pune, India
4d ago

We're looking for a

Senior Developer, Salesforce Service Cloud

Senior Developer, Salesforce Service Cloud

Pune or Hyderabad, India

This role is part of the IT GTM (Go-To-Market) Systems team that is responsible for internal applications supported by IT across Sales, Marketing, Services, Customer Success, and Partner functions.

The right candidate has empathy, curiosity and desire to improve and constantly learn; has deep technical experience in all the capabilities and functionalities of the Salesforce platform and a proven track record of driving best practices and processes, with hands-on experience in core development (configuration, automation, customization & integration patterns).

In this role you will

  • Design and build scalable technical solutions (primarily for Support and Customer Success functions) working independently and in partnership with the US team.
  • The role may expand to other GTM functions in future.

  • Develop solutions per Cornerstone’s coding standards and best practices and take feedback from the technical lead based in the US and continuously improve the quality of their work.
  • Develop, enhance, debug, support, analyze, maintain and test new and existing Salesforce functionality, managed apps and connected applications.
  • Participate in key phases of the Salesforce development lifecycle, including solution design, configuration, code development, testing, and deployment.
  • Translate business requirements to solution design, develop design options & recommendations, review design and code, and manage issues and risks.
  • Build functionality to improve performance, security, scalability, and reliability of Cornerstone’s Salesforce platform.
  • Design and develop functionality ensuring best practices are followed for integration, application development, deployment, data integrity, and ongoing enhancements.
  • Proactively seek opportunities for process improvement : identify and resolve process bottlenecks, data issues, and inconsistencies to help improve operational efficiencies.
  • Improve and evolve the Salesforce Lightning Platform, with focus on improving user experience and performance.
  • Take ownership of escalated or complex issues and follow through to resolution.
  • Collaborate with, mentor and guide the development teams on delivering quality code and test classes.
  • You have what it takes if you have

  • 5-6 years development experience; at least 5 years of experience in writing Apex code and triggers, VF pages & Lightning Web components, SOQL, SOSL, etc.
  • At least 5 years of experience in configuring, handling and customizing Service Cloud for large support organizations.
  • Track record building solutions for the Experience cloud (Salesforce Customer Communities).
  • Familiarity with customer support processes, case management, omnichannel routing, case escalation and deflection, KB, federated search, and customer success tools (e.g., Gainsight).
  • Knowledge in developing and deploying solutions using Salesforce Lightning (Lightning Design System / Lightning App Builder / Lightning Web components)
  • Experience in Core Java, different open-source frameworks, SOA based SOAP / Rest Web Services; exposure to web application development;
  • deep understanding of web technologies, such as CSS, HTML5, XML, JSON, and Ajax. Experience with JavaScript frameworks React, Angular, a plus.

  • Experience leading technical requirements gathering and building solutions from those requirements; working at-scale by reusing components and code to push apps out fast.
  • Experience with development tools, including Force IDE or Illuminated Cloud, Ant migration tool, Github, and others.
  • Experience with agile methodologies, including scrum and continuous integration environments (Teamcity, Jenkins, etc.)
  • Expert level understanding of environment management, release management, code versioning best practices, and deployment methodologies.
  • Salesforce Certified Platform Developer I & Platform Developer II.
  • BA / BS degree in Computer Science, similar technical field of study or equivalent practical experience.
  • Ability to work seamlessly as part of a multi-site, multicultural, development and testing team, internal and external resources.
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
  • Consideration for privacy and security obligations
  • Our Culture :

    Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are.

    When people ask what our team is about, we point to our core values : champion customer success, bring our best, achieve together, get stuff done, and innovate every day.

    We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team.

    We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate.

    So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!

    What We Do :

    Cornerstone is apremier people development company. We believe people can achieve anything whenthey have the right development and growth opportunities.

    We offerorganizations the technology, content, expertise and specialized focus to helpthem realize the potential of their people.

    Featuring comprehensive recruiting,personalized learning, modern training content, development-driven performancemanagement and holistic employee data management and insights, Cornerstone’speople development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.

    Cornerstone takes special care to ensure the security and privacy of the data of its users.

    Check us out on , , , and !

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