Scope of Role and Key Responsibilities :
Ownership of closure of open invoices
Cash Collections for allocated regions, Accounts, Invoices.
Timely Customer Response
Ownership of Timely Billing and Invoice Dispute Resolution
Provide great Customer Experience (with every interaction by call and Email)
Contribution to projects
Contribution to process improvements & No direct reports
Key Tasks :
Quality of Communication and comprehension is the key to this role.
Call and communicate with Customers regarding invoices that require attention towards timely payment.
Communicate with internal stakeholders to find alternate solutions (in case the Customer is not responding or if there is a delay in payment)
Follow the Invoice Staging Process’ This is a time-based activity to be performed on every invoice
Collects information on invoice details for the allocated customers to understand the Customer’s payment behavior, taking appropriate steps to accelerate timely payment.
Creates an understanding of Customer’s Payment methods and processes, to ensure better efficiency at work and to ensure a Professionally enriching experience for the Customer
Collects information on invoice details for the allocated customer(s)
Takes action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affects payment.
Takes necessary action in cases of payment failure beyond the stipulated time period.
Interact with Customers in the most professional and timely manner. Provide Best response and / or Resolution as expected.
Ensure great experience to Customer and internal stakeholders with every interaction.
Handles exceptions relating to the process
Escalates to Manager regarding lack of progress on collections
Participates in projects including quality projects, data migration projects on account of acquisitions and organizational initiatives as required
Generates necessary regular and ad-hoc reports
Takes responsibility for resolution in case of escalations
Tests data on test environments when required, and submits status to IT Apps team / Team Lead
Updates documentation as required in coordination with the Training & Documentation team
Comes up with ideas & helps in implementing process improvement projects
Role Specifications :
Entry Qualification Graduate or higher
Experience 1.5 years as an Analyst
Performance Measures :
Customer Account Management
Process improvement ideas presented
Diversity and Inclusion : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.
The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.
We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.
We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.
to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work.
It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer : Oracle is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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