Temp Staff
15h ago


Scope of Role and Key Responsibilities :

Ownership of closure of open invoices

Cash Collections for allocated regions, Accounts, Invoices.

Aging Reduction

Timely Customer Response

Ownership of Timely Billing and Invoice Dispute Resolution

Provide great Customer Experience (with every interaction by call and Email)

Contribution to projects

Contribution to process improvements & No direct reports

Key Tasks :

  • Quality of Communication and comprehension is the key to this role.
  • Call and communicate with Customers regarding invoices that require attention towards timely payment.
  • Communicate with internal stakeholders to find alternate solutions (in case the Customer is not responding or if there is a delay in payment)
  • Follow the Invoice Staging Process’ This is a time-based activity to be performed on every invoice
  • Collects information on invoice details for the allocated customers to understand the Customer’s payment behavior, taking appropriate steps to accelerate timely payment.
  • Creates an understanding of Customer’s Payment methods and processes, to ensure better efficiency at work and to ensure a Professionally enriching experience for the Customer
  • Collects information on invoice details for the allocated customer(s)
  • Takes action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affects payment.
  • Takes necessary action in cases of payment failure beyond the stipulated time period.
  • Interact with Customers in the most professional and timely manner. Provide Best response and / or Resolution as expected.
  • Ensure great experience to Customer and internal stakeholders with every interaction.
  • Handles exceptions relating to the process
  • Escalates to Manager regarding lack of progress on collections
  • Transaction Audit
  • Participates in projects including quality projects, data migration projects on account of acquisitions and organizational initiatives as required
  • Generates necessary regular and ad-hoc reports
  • Takes responsibility for resolution in case of escalations
  • Tests data on test environments when required, and submits status to IT Apps team / Team Lead
  • Documentation
  • Updates documentation as required in coordination with the Training & Documentation team
  • Comes up with ideas & helps in implementing process improvement projects
  • Role Specifications :

    Entry Qualification Graduate or higher

    Experience 1.5 years as an Analyst

    Performance Measures :

  • Productivity
  • Quality
  • Turnaround time
  • Portfolio Management
  • Customer Account Management
  • Accuracy
  • Process improvement ideas presented
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