Temp Staff
Oracle
BENGALURU, KARNATAKA, India
15h ago

Contractor-Nonbailable

Scope of Role and Key Responsibilities :

Ownership of closure of open invoices

Cash Collections for allocated regions, Accounts, Invoices.

Aging Reduction

Timely Customer Response

Ownership of Timely Billing and Invoice Dispute Resolution

Provide great Customer Experience (with every interaction by call and Email)

Contribution to projects

Contribution to process improvements & No direct reports

Key Tasks :

  • Quality of Communication and comprehension is the key to this role.
  • Call and communicate with Customers regarding invoices that require attention towards timely payment.
  • Communicate with internal stakeholders to find alternate solutions (in case the Customer is not responding or if there is a delay in payment)
  • Follow the Invoice Staging Process’ This is a time-based activity to be performed on every invoice
  • Collects information on invoice details for the allocated customers to understand the Customer’s payment behavior, taking appropriate steps to accelerate timely payment.
  • Creates an understanding of Customer’s Payment methods and processes, to ensure better efficiency at work and to ensure a Professionally enriching experience for the Customer
  • Collects information on invoice details for the allocated customer(s)
  • Takes action to resolve issues resulting from errors caused internally or due to customer dissatisfaction, that affects payment.
  • Takes necessary action in cases of payment failure beyond the stipulated time period.
  • Interact with Customers in the most professional and timely manner. Provide Best response and / or Resolution as expected.
  • Ensure great experience to Customer and internal stakeholders with every interaction.
  • Handles exceptions relating to the process
  • Escalates to Manager regarding lack of progress on collections
  • Transaction Audit
  • Participates in projects including quality projects, data migration projects on account of acquisitions and organizational initiatives as required
  • Generates necessary regular and ad-hoc reports
  • Takes responsibility for resolution in case of escalations
  • Tests data on test environments when required, and submits status to IT Apps team / Team Lead
  • Documentation
  • Updates documentation as required in coordination with the Training & Documentation team
  • Comes up with ideas & helps in implementing process improvement projects
  • Role Specifications :

    Entry Qualification Graduate or higher

    Experience 1.5 years as an Analyst

    Performance Measures :

  • Productivity
  • Quality
  • Turnaround time
  • Portfolio Management
  • Customer Account Management
  • Accuracy
  • Process improvement ideas presented
  • About Us

    Diversity and Inclusion : An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.

    Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

    In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

    Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.

    The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.

    We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

    At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.

    We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.

    to perform crucial job functions. That’s why we’re committed to creating a workforce where all individuals can do their best work.

    It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before. Disclaimer : Oracle is an Equal Employment Opportunity Employer

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
  • Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • Which includes being a United States Affirmative Action Employer
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