Messaging Services Senior Specialist
NTT Global Delivery Services Limited
3h ago
source : Shine

Principal Accountabilities :

  • Strong knowledge of Exchange 2003 to 2012016 and Office 365 Exchange, Unified Communications, Windows OS, Active Directory, LDAP and AD Azure
  • Performs maintenance on existing operating systems.
  • Evaluates, engineers, tests, recommends, and implements secure infrastructures.
  • Acts as a resource for system escalation issues.
  • Documents platform standards and processes for ongoing operations.
  • Schedules and coordinates installation and maintenance of software / hardware on the network and ensures compatibility of all communications and computer hardware / software.
  • Performs root cause analysis on failed components and implements corrective measures.
  • Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
  • Responsible for following company specific systems engineering standards.
  • Executive support escalations : 20-30% time consuming work per week most client / outlook, remote access, troubleshoot, feedbacks.
  • On Call Support : shift for all required work done during weekends.
  • Provide Technical Documentation and training to L1 and Service desk.
  • GBM operation resource for internal and external projects : represent GBM following project assignments and schedules.
  • Technical / Professional Requirements :

  • Prior experience with Windows OS (20032008), User administration, patch, IIS log files, Performance Monitors and System Services management, .
  • NET Framework, SQL Server.

  • Knowledge of integrating to back-end systems including Documentum is a plus
  • 7 x 24 hour on-call support
  • Responsible for complex testing and analysis of all elements of the computer systems.
  • Analyzes and provides innovative solutions to system engineering and design projects.
  • Represents the organization in front of critical audiences such as clients / customers / vendors / executives
  • Thorough understanding and management of customer business needs and expectations
  • Candidates must have exceptional customer service, problem solving, and communication skills
  • Must have sufficient technical depth to communicate with development and other internal organizations at a peer level as well as convey technical concepts to non-technical individuals
  • Possess the ability to work independently with minimal management supervision and with a global team of engineers
  • Strong team player with ability to work in a team and as individual contributor
  • Strong organizational and documentation skills.
  • Fast learner, flexible and able to work on multiple tasks
  • Qualification

  • Official Microsoft Product Certification is a plus
  • Bachelor's Degree in Computer Science / Information System or equivalent knowledge is plus
  • Possess 6-8 years of relevant professional experience or equivalent combination of education / experience.
  • This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.

    Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

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