Technical Team Leader
2coms
Pune City, MH, in
6d ago

Job Description

Opening for Technical Team Leader for a Leading BPO in Pune Location

Profile- Team leader ( Technical)

Experience- 4 years -8 Years

Shift- Flexible

Notice Period- Immediate-30 Days Only

Responsibilities :

  • In Depth understanding of Service Desk operations. Good understanding of ITIL
  • framework and processes.

  • Focus on continuous service improvement, customer experience and Service
  • Delivery

  • Manages the day-to-day operation to ensure team is achieving the client and
  • internal goals and objective

  • Ensures that contractual requirem ent for the engagement are met. Effectively
  • Mana ges expansion of the engagement

  • Ensures seamless communication and interaction with the all internal & external
  • stakeholders including the client. Acts as a contact and escalation point for all

    operational complaints and escalations

  • Manages the whole operation with respect to people related matters, on the
  • engagement level is responsible for retention and job satisfaction

  • Is responsible for team members satisfaction, including welfare events and
  • teambuilding’s.

  • Employee shall deal with sensitive / financial information of a client / internal Infosys
  • processes

  • Work experience in Service Desk / T ech s upport process providing remote support
  • for Laptops / Desktops / LAN Issues / Application support / Small Forms etc.

    Requirements :

  • Any Graduate
  • 5 years of re levant work experience in managing complex service desk
  • engagement and client interactions

  • Strong English Speaking and Written Skills
  • Previous exposure to multicultural working environment is an advantage
  • Good people management and customer handling skills
  • Analytical skills
  • ITIL certification would be desirable
  • Any Graduate

  • 5 years of relevant work experience in managing complex service desk engagement and client interactions
  • Strong English Speaking and Written Skills
  • Previous exposure to multicultural working environment is an advantage
  • Good people management and customer handling skills
  • Analytical skills
  • ITIL certification would be desirable
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