13 / Sep / 2019 About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -
do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture -
one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Production support of all ATM Enhanced Support Suite of applications Nectar, EPO and Proview
Knowledge of ATM Sparrow and Euronet suite of applications and agile methodology is an added plus.
Work closely with the business stakeholders.
Perform in depth technical BAU application support.
Perform application releases and changes into PROD / DR environments.
Technical enablement within the team such as AI.
Manage incidents, problems, changes, of varying complexity adhering ITIL standards.
Put forward ideas to improve automation and / or efficiency, and own through to implementation.
Adhere to change control and fault reporting procedures.
Participate in the bank wide DR tests and FM PSS monthly DR failovers.
Work closely with UNIX / Database / Network / Infrastructure teams on stability improvement programs or general improvements to the environments.
Manage open risks and audit points through to closure.
Perform risk reviews of the environment and raise new risks where / when applicable.
Monitor batch processing, enhance batch processing and ensure batches meet SLA’s.
Manage escalations to development and the business.
Track incidents and provide regular updates to users on status and progress.
Manage / coordinate recurring issues and ensure long-term resolution.
Highlight user training and education needs.
Application documentation. Qualifications & Skills At least 5-8 years of production application support experience within a retail domain
At least 5 years experience of working with any of ATM Switches , Nectar, EPO, Proview,
Methodology Skills Agile added Plus.
Strong team player and stake holder management.
Technically sound in any of the scripting language Java, C++, Python, Shell Scripting.
Excellent communication, both written and verbally.
Self starter / motivator and ambitious.