ET_BRM_14303_Change Leader
Bengaluru, KA, IN
2d ago

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.



Engagement Leads focus on building positive client relationships for their area and execute roll out of ET product & services catering to country needs and desire.

They assess client needs (EY member firms in this case), identify their requirements and develop cohesive projects that improve the operations of a business through more efficient procedures and systems.

The job involves analysing business data to assess situations, assigning tasks to aid business delivery, problem solving country level issue while offering consulting services between the client and technology.

Engagement Leads must be very strong communicators, be able to engage businesses at all levels, have strong sales skills and be very organized.


  • Liaise with Clients : Engagement leads oversee the client relationships with the business, engaging as the first point of contact.
  • They help clients implement services and projects, define best approaches per country and help senior stakeholders (BRM, CMP, CFO) make the best decisions for continued service improvement.

  • Analyze Business Data : Engagement Leads help analyse country status, review financial data, return on investment and project budgets allowing for more accurate and focused proposals.
  • They focus on creating proposals to help engage the client’s agreement through every step of the project.

  • Manage Projects : An engagement lead will focus on boosting morale and build productivity within teams and with clients to enable more efficient execution of tasks and projects.
  • Engagement leads lead on multiple projects to make sure that the program is delivering against the brief agreed with the client.

    They conduct regular meetings with stakeholders to find solutions and strengthen relationships and partnerships.

  • Identify Upselling Opportunities : Engagement leads identify new concepts and develop ways to upsell and cross-sell to increase revenue and build brand awareness.
  • The focus on obtaining business case approvals to provide funding for the delivery of projects and the continued growth of the program.

  • Prepare Reports & Improve Performance : Engagement leads manage country and client reporting, keeping everyone aligned on resourcing and timescale.
  • The help sell the achievements and goals met as well as highlight ongoing improvements for both the clients and technology.

  • Management : Engagement leads manage engagement managers day to day and help them engage and manage support services in preparation for business cases and the project delivery through pilot, velocity and ELS.
  • Internal Alignment : A key duty will be aligning the various processes within the Service Adoption function to work efficiently together in outputting all the necessary requirements for a project delivery.
  • This will mean open two-way communication between the communication, productivity, report, provisioning, PMO and user experience teams.

  • Global Business Relationship Management : On-going business relationship management is key for an engagement lead. Relationships will have to be managed by region, country and all service lines including external vendors and clients.
  • Building relationships will allow the Service Adoption function to leverage key stakeholders at the appropriate times throughout a project through trust, confidence and delivery.

  • Senior Project Management : Due to the nature of the role, engagement leads will be managing multiple projects at any one time and working with multiple project managers and change managers.
  • An engagement lead will routinely be expected to temporarily take over management of a project or provide updates at leadership and leadership meetings both internal and external including Steerco’s.


  • Bachelor’s degree
  • A minimum of 10-years experience in an IT and client related work.
  • A minimum of 5-years experience in senior stakeholder management and business relationship management.
  • A minimum of 5-years experience in project management along with PMP or Prince 2 certification.
  • Proven experience leading, managing and growing large scale user experience and development projects.
  • Experience with Microsoft platforms and applications including and not limited to : Azure, Exchange, Teams, Power Platform, Telecommunication, Video Conferencing and Modern Meetings.
  • Experience in varied software development methodologies, including Waterfall and Agile.
  • SKILLS :

  • Management Skills : Manage relations between teams and clients at multiple levels right up to CMP.
  • Organisational Skills : Need to be able to multi-task and organise as will be working on multiple projects at a single point in time and to make sure deadlines are met.
  • Customer Skills : Need to excel in business-to-customer relationships to succeed and build revenue while continuing to build relationships and win new clients.
  • Business Acumen : Need aa key understanding to what to do in any business situation as each project will have unforeseen circumstances and challenges unique to the industry.
  • This means being adaptable and able to adjust while providing options for implementation.

  • Problem Solving Skills : When issues arise between clients, teams and projects, engagement leads must find solutions and liaise with key stakeholders to mitigate challenges so project timelines are not affected.
  • Leadership : Provide strategic and tactical leadership to both clients and project teams.
  • Sales : Strong sales experience is required to facilitate and negotiate financial business cases and obtain business buy-in for key programs of work.
  • Strategy : Provide insight and strategy guidance to both internal and external teams including to help and align the Service Adoption function for Continued Service Improvement.
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