Senior Case Handling Engineer
Nokia
Chennai, Tamil Nadu, India
6d ago

Competencies

  • Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
  • Transfers concepts for professional direction of own organisational unit into actionable measures.
  • May lead small technical projects with limited risks and resource requirements.
  • Provides assistance to experts to perform troubleshooting methods like system level tracing, debug, protocol flow analysis.
  • Identifies, reproduces and characterises defects and collaborates promptly with R&D teams for fixes.
  • Interacts with customer for complex cases, providing workarounds, etc.
  • Ensures SLAs are met for escalated cases.
  • Contributes for Root Causes Analysis (RCA) analysis and report creation.
  • Complies with the requirements as per the emergency process role, whenever required.
  • Creates knowledge articles (author, reviewer).
  • Creates technical documents and guidelines.
  • Develops competencies on products and solutions.
  • Participation in 24x7 On Call Rotation duties
  • Preferred Qualifications

  • Proficient with Linux operating systems
  • Familiar and comfortable working with virtualized platforms / VNF
  • Strong hands-on experience in troubleshooting software and network problems
  • Knowledge of Java programming concepts
  • Knowledge of database technologies, specifically NoSQL
  • Knowledge of wireless / wireline protocols (Diameter / RADIUS) and architecture (LTE / 5G)
  • Knowledge of IP networking and routing protocols
  • Experience with scripting and scripting languages at a Linux level
  • Experience using / developing an API (XML, HTTP / s, SOAP)
  • IP certifications are considered an asset (NRS / CCNA etc.)
  • Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.

    We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

    Nokia culture welcomes people as their true selves.

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