Independently works within broad guidelines and uses best practices and knowledge of internal or external business issues.
Transfers concepts for professional direction of own organisational unit into actionable measures.
May lead small technical projects with limited risks and resource requirements.
Provides assistance to experts to perform troubleshooting methods like system level tracing, debug, protocol flow analysis.
Identifies, reproduces and characterises defects and collaborates promptly with R&D teams for fixes.
Interacts with customer for complex cases, providing workarounds, etc.
Ensures SLAs are met for escalated cases.
Contributes for Root Causes Analysis (RCA) analysis and report creation.
Complies with the requirements as per the emergency process role, whenever required.
Creates knowledge articles (author, reviewer).
Creates technical documents and guidelines.
Develops competencies on products and solutions.
Participation in 24x7 On Call Rotation duties
Proficient with Linux operating systems
Familiar and comfortable working with virtualized platforms / VNF
Strong hands-on experience in troubleshooting software and network problems
Knowledge of Java programming concepts
Knowledge of database technologies, specifically NoSQL
Knowledge of wireless / wireline protocols (Diameter / RADIUS) and architecture (LTE / 5G)
Knowledge of IP networking and routing protocols
Experience with scripting and scripting languages at a Linux level
Experience using / developing an API (XML, HTTP / s, SOAP)
IP certifications are considered an asset (NRS / CCNA etc.)
Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.
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