Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights .
Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.
Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.
Veritas Customer Success is responsible for ensuring that Veritas’ customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship.
Customer Success includes customer support and care, professional and business critical services, and renewal sales.
What you will be doing :
Communicate and coordinate with Op’s Directors / Managers & Teams
Drive weekly cadence around our Sales numbers, forecast and activity metrics
Forecast, Business Review and QBR content support
Dashboard & Report design, extraction, publication
Analysis & insights of key business metrics
Fcast / Perf / Pipeline velocity analysis / Territory
Whitespace accounts lists, Top Spending account support
Other reports may include; ROB (Rhythm of Business) Report, Discount reporting, Measurement of Plans / Incentives, Deal Banding, ROI on Campaigns
Drive Sales CRM hygiene based on corporate best practice guidelines
Communicate, train and implement new processes, policies and procedures to internal stakeholders.
Operational Priorities and Initiatives (systems & process). Identify issues / process improvements in area of responsibility to improve customer experience or productivity.
Provide support and guidance on the use of sales tools (OBIEE, Power BI, Odyssey, Quoting tool) and help share best practice across the Globe
Support Global & Geo Operations priorities, projects and initiatives
Work cross-functionally & globally to ensure consistency
Work collaboratively across functional departments (principally Marketing and Channel) in support of the sales cycle.
Interact with Business : Work with all levels of business to understand what is happening.
Flexible working to cover Global Time Zones.
What skills, experience and education you need as a team member to succeed :
Experience in a business analysis capacity in a sales / marketing environment
Advanced Microsoft Excel - Advanced knowledge (Daily use of Pivot Tables and Lookup’s)
Experience of working with Sales CRM. (OBIEE Module in Oracle an advantage) Dashboards in OBIEE preferred.
Experience building Dashboards in Power BI or Similar BI Visualization Tools.
Experience of delivering timely and accurate data to help drive sales activity and performance and to help achieve results
Attention to detail
Proven ability to create and analyze complex reports from a variety of data sources and to use this information to spot trends and opportunities for the business
Previous experience of working within an IT / Software related business
Experience of working in a fast paced, revenue driven organization
At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. If you only meet some of the asks for this role, that's OK! We value a diverse range of backgrounds and ideas and believe a more diverse and inclusive workforce makes a winning team.
If you have the curiosity to learn and appetite to teach what you know, we encourage you to apply. Come as you are! Interested?
Apply and find out more about #TeamVTAS!