Premium Relationship Manager
Standard Chartered Bank
Mumbai, India, Asia
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities :

Strategy

  • Contribute to the digital agenda with maximum focus on digital closure of product booking and deepening
  • Migrate client transactions to the digital platform
  • Undertake client engagement in line with the Premium Banking coverage model - Support on-boarding of premium clients, own client portfolio for limited defined period of time and create a pipeline for upgrade to Priority Segment
  • Engage premium clients by identifying and meeting needs, including via cross sell of retail banking products
  • Follow the applicable contact management approach to drive engagement with premium clients - execute applicable sales campaigns as designed and released by country segment teams
  • Conduct Needs based conversations’ with clients to provide suitable products. Focus on building relationship via consultative selling approach
  • Maximize sales performance to achieve revenue targets of the segment / channel - Meet or exceed applicable scorecard targets
  • Follow up and manage expectations of clients to ensure timely processing of sales transactions
  • Drive digital adoption among clients
  • Manage customer expectations and customer satisfaction tracked via RTF and NPS scores
  • Business

  • Generate revenue and contribute to profitable growth by focusing on :
  • Growing the Liabilities relationships
  • Expanding and deepening revenue streams through Wealth Management and Retail Assets products
  • Improving deposit mix comprising savings accounts and term deposits
  • Delivering New sales revenue as per set targets
  • Grow FUM qualified clients
  • Upgrade clients to Priority banking
  • Drive wealth penetration by activating new clients
  • Processes

  • Ensure satisfactory ratings in all internal / external audits.
  • Ensure compliance to all process notes and circulars issued from time to time.
  • Undertake accurate and timely processing of all customer instructions as per applicable processes / circulars.
  • Understand the Bank’s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC / CDD / EDD and Money laundering prevention.
  • Comply with the same, including highlighting any suspicious transactions as per guidelines.

  • Complete all requisite trainings on time
  • Risk Management

  • Understand the Bank’s mis-selling & sales policies as well as policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC / CDD / EDD and Money laundering prevention.
  • Comply with the same, including highlighting any suspicious transactions as per guidelines.

    Governance

  • Ensure compliance to all process notes and circulars issued from time to time.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • QUALIFICATIONS :

  • Graduate / Post Graduate
  • At least 2 -6 years experience in branch and / or telesales with exposure to general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable.
  • Leadership skills, communication skills, relationship building skills, competitive awareness & benchmarking
  • Languages spoken English and at least one regional language - Tamil, Hindi, Malayalam, Telugu, Kannada Customer Orientation and Business Focus
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