Oracle CPQ plays a central role in thesales processes of many large businesses throughout a variety ofindustries. These include Symantec(software), Carestream (life sciences), Flowserve (industrial manufacturing), JuniperNetworks (high tech), ADP (business services) and Vodafone (telco). Our software helps sales personnelefficiently identify the best products that meet customer needs, price theproducts appropriately to win the business, and deliver a professional proposal,contracts, and ordering documents. Allthis is optimized for ease-of-use on the salesperson’s favoritetechnology—tablet, laptop, or smartphone. Oracle CPQ, the evolution of CPQ market-leader, BigMachines, integrateswith many Oracle and non-Oracle applications to provide a complete cloud-based lead-to-cashsolution, removing the hiccups and errors that are present in most homegrownand disconnected applications.
As a member of Oracle CPQ ProductManagement, you will be a product and customer champion, part of a fast-pacedteam that seeks to build the next generation of market-leading CX solutionservices. The team contains seasoned product managers and leadership that hasbeen core to the Oracle CPQ and BigMachines software for over a decade. We’re aroll-up-your-sleeves group with expectations that you will do the same.Managing this product requires that you enjoy diving into the weeds of customers’sales processes and IT infrastructures. You enjoy working through real-worldissues with customers on the front line. You collaborate with other productmanagers (both within the core CPQ team, and among other Oracle apps) and willhave direct ownership of some initiatives. You will document market-appropriaterequirements and communicate directly with developers to achieve successfulfeature completion. You will also participate in the roll-out of your initiatives,including managing its adoption by internal and external audiences and vettingof product documentation. This position requires a talented, thoughtful, anddriven individual who has a “whatever it takes” attitude.
Required: 6+ years software industry experience including 4+ years software product management on a customer experience application (CPQ, eCommerce, CRM, etc.) 5+ years in a customer-facing role User empathy. Demonstrated ability to collect end-user feedback and deeply understand consumers’ pain points. Demonstrated commitment to prioritization of user experience. Ability to walk-the-walk, represent user intuition and interface needs across roles: app users (internal sales, channel partner, and customer self-service) and administrators (technical, non-technical, and business role focus) Passion for customer success: Ability to engage customers to understand business processes and identify solutions. Experience gathering requirements, managing customer expectations throughout the software development lifecycle. History of success taking personal responsibility for the negotiation, planning, communication, and completion of projects delivered by matrixed teams. Excellent writing, presentation, and public speaking skills; must provide examples of your writing and presentation style during interview process. Strong interpersonal skills. Must be sharp, energetic, assertive and results-oriented; able to prioritize and focus in a rapidly evolving environment. Goal orientation and negotiation capability: Proven experience building and executing plans in a matrixed environment with numerous goals. Robust technical aptitude: To be successful, you must deeply understand the technical capabilities of this product. Hands-on experience with several scripting languages and query languages. Must be willing and legally able to travel internationally
Preferred: 8+ years software industry experience, Technical product management experience in CPQ or a related product category: Salesforce Automation, Customer Relationship Management, eCommerce, ERP, Contract Lifecycle Management, etc. Proven experience in setting direction, prioritizing development activities, and driving new product development investments in an organization using Agile methodologies Experience providing commercial and product expertise to sales cycles in a B2B business Previous partner management, business development, customer training or consulting management experience a plus MBA
Work location is Hyderabad, India.