About us :
Simplify360 is the leading Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data &
analytics. With our AI driven conversation cloud and digital media command center, and real-time dashboards we are empowering our clients #beyondsocial.
We have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.
CustomerOnboarding : new customer onboarding by helping them realise the importanceof our product.
AccountEscalations : Support or response to any alerts, red flags for some issueor any critical or overdue customer support ticket.
Renewals : followup on current month / quarter renewals to avoid any last-minute surprise
Upselland cross-sell : Expansion and upgrades are to be guided to thecustomers while managing their accounts.
Periodichealth checks : conduct periodic health of all the accounts and ensure thebest practices have been followed.
CustomerAdvocacy : Build and maintain healthy customer relationship and helpingthem through renewals.
Trainingand feature Announcements : Facilitate the training on the regular updatesand new feature additions in the platform.
SPOCfor all accounts you’d be managing.
Isoften the first port of call for customers and is available to answer anyin-bound questions.
Liaisonbetween client and support team.
Alwaysput a smile on the customer.
Candidatewith an affinity towards working for an exciting technology company with SAASoffering.
Handson experience in handling customer onboarding, training, maintainingrelationship and understanding customer empathy.
Understandcustomer’s problem and providing the solution around it.
Excellentcommunication and written skills.
Proactiveattitude, Positive attitude and strong work ethic
Strongsense of customer satisfaction.