Key Account Manger / Customer Success
Bangalore, KA, in
3d ago

About us :

  • Simplify360 is the leading Digital Customer Experience Platform with a goal #beyondORM #beyondListening #takecontrol. We have been helping brands and enterprises to enhance their digital customer experience and gain insights through data &
  • analytics. With our AI driven conversation cloud and digital media command center, and real-time dashboards we are empowering our clients #beyondsocial.

    We have physical presence in India and US, and function through partners in APAC region. Our product is sold in over 100 countries directly or through partners.

  • CustomerOnboarding : new customer onboarding by helping them realise the importanceof our product.
  • AccountEscalations : Support or response to any alerts, red flags for some issueor any critical or overdue customer support ticket.
  • Renewals : followup on current month / quarter renewals to avoid any last-minute surprise
  • Upselland cross-sell : Expansion and upgrades are to be guided to thecustomers while managing their accounts.
  • Periodichealth checks : conduct periodic health of all the accounts and ensure thebest practices have been followed.
  • CustomerAdvocacy : Build and maintain healthy customer relationship and helpingthem through renewals.
  • Trainingand feature Announcements : Facilitate the training on the regular updatesand new feature additions in the platform.
  • SPOCfor all accounts you’d be managing.
  • Isoften the first port of call for customers and is available to answer anyin-bound questions.
  • Liaisonbetween client and support team.
  • Alwaysput a smile on the customer.
  • Requirements

  • Candidatewith an affinity towards working for an exciting technology company with SAASoffering.
  • Handson experience in handling customer onboarding, training, maintainingrelationship and understanding customer empathy.
  • Understandcustomer’s problem and providing the solution around it.
  • Excellentcommunication and written skills.
  • Proactiveattitude, Positive attitude and strong work ethic
  • Strongsense of customer satisfaction.
  • Apply
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