Engineer III, Software Development - AWS Developer
We create products that demonstrate outstanding design for our clients and their customers. And this is your opportunity to be part of a team that is creating positive impact on the world by creating products that people love and making difference in people s lives.
In this role, you will be responsible as technical support analyst lead for the AWS element of the PVAI service.
Responsibilities As an AWS Production Support Analyst , your responsibilities include -
Support cloud servers including security configurations, patching, and troubleshooting
Diagnose and troubleshoot technical issues, including account setup and network configuration
Research and identify solutions to software and hardware issues
Track computer system issues through to resolution, within agreed time limits.
Develop scripts for automating client / server functions
Monitor automated systems recovery solutions. Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Working with Level 2 and customer teams to provide timely resolutions to incidents and problems
Adhere to strict governance, SLA and quality required for compliance
Technical and operational complexity of service solution.
Provide pro-active support and insight to improve underlying service
Graduate / Post Graduate
Experience of Cloud based operations
Proven experience of supporting SaaS solutions delivered on AWS
Strong knowledge of AWS infrastructure and associated components
Ability to diagnose and troubleshoot technical issues on AWS.
Excellent problem solving and diagnostic skills
Incident and Problem management
Very strong communication skills
Ability to provide step-by-step technical help, both written and verbal
Experience with pharma or medical industry and related GxP compliance
Certification in AWS, Linux
Good working knowledge of AWS networking and firewalls.
Experience with ticketing systems, eg Jira Service Desk, ZenDesk, ServiceNow
Medical / Pharma industry experience