IMS Developer (Python / Production Support)
Mumbai, India
4d ago


We're looking for a smart, driven software professional to join our IMS department, which supports management and production tools.

Support includes various SaaS solutions and CMS systems. Working from our London office, you will be part of the global IMS team.

You will contribute to the wider team by tackling clearly defined development and support tasks that arise locally as well as remotely.

Alongside providing software support via phone, email and remotely, it’s important all issues, tasks and changes are tracked through our ticketing system.

The prioritisation of tasks is vital, all the while ensuring everyone is kept up to date with the progress of their query.

Collaboration is key. It’s important that all tools have supporting documentation to ensure compliance on a global level.

Must Have

3+ years of hands-on software support experience

Excellent knowledge of Python

Hands-on experience in working on scripts and command line applications

Working knowledge of MySQL and PostGres

Experience of Linux, OSx operating systems

Previous experience supporting CRM / CMS / ERP systems

Knowledge of SDLC and / or Agile methodology

Previous experience of working in a customer-facing environment

Familiarity with version control (preferably with Git) and ticketing systems

Nice to Have

MS experience (SQL Server / Project / VBA)

Shotgun software support experience advantageous

About You

A strong communicator, both verbal and written

A quick learner - ability to quickly pick up new software languages as needed

Able to work autonomously and within a team

Good time management and prioritisation

Excellent organisational and housekeeping skills

Ability to interact confidently with both technical and non-technical staff

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